.aa-heal__grid{margin-top:36px;display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);grid-gap:28px;gap:28px;align-items:start}@media(max-width:1024px){.aa-heal__grid{grid-template-columns:minmax(0,1fr)}}.aa-heal__timeline{padding:24px;background:hsla(0,0%,100%,.03);border:1px solid hsla(0,0%,100%,.08);border-radius:var(--ap-radius)}.aa-heal__timeline-head{padding-bottom:16px;margin-bottom:18px;border-bottom:1px dashed hsla(0,0%,100%,.1)}.aa-heal__timeline-eyebrow{display:block;font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase;color:hsla(0,0%,100%,.55)}.aa-heal__timeline-title{margin:4px 0 8px;font-family:var(--ap-font-display);font-weight:700;font-size:20px;color:#fff}.aa-heal__status{display:inline-flex;align-items:center;gap:8px;padding:5px 12px;border-radius:999px;font-size:12px;font-weight:700;letter-spacing:.03em}.aa-heal__status--success{background:rgba(16,185,129,.15);color:#6ee7b7;border:1px solid rgba(16,185,129,.35)}.aa-heal__status-dot{width:8px;height:8px;border-radius:50%;background:#10b981;box-shadow:0 0 0 3px rgba(16,185,129,.25)}.aa-heal__steps{list-style:none;margin:0;padding:0;position:relative;display:flex;flex-direction:column;gap:12px}.aa-heal__steps:before{content:"";position:absolute;left:58px;top:14px;bottom:14px;width:2px;background:linear-gradient(180deg,rgba(96,165,250,.2),rgba(16,185,129,.2))}.aa-heal__step{position:relative;display:grid;grid-template-columns:42px 28px 1fr;align-items:start;grid-gap:12px;gap:12px;animation:aa-heal-fade .45s ease-out both}.aa-heal__step-time{font-family:var(--ap-font-mono,monospace);font-size:11.5px;font-weight:700;color:hsla(0,0%,100%,.55);padding-top:4px}.aa-heal__step-node{position:relative;z-index:1;width:28px;height:28px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;border:2px solid;background:#0f172a}.aa-heal__step-node svg{width:14px;height:14px}.aa-heal__step-node--start{color:#60a5fa}.aa-heal__step-node--issue{color:#fbbf24;background:rgba(251,191,36,.08)}.aa-heal__step-node--heal{color:#a78bfa;background:rgba(167,139,250,.08)}.aa-heal__step-node--done{color:#10b981;background:linear-gradient(135deg,#10b981,#059669);border-color:rgba(0,0,0,0)}.aa-heal__step-node--done svg{color:#fff}.aa-heal__step-title{font-size:14px;font-weight:700;color:#fff;line-height:1.3}.aa-heal__step-copy{margin-top:3px;font-size:13px;line-height:1.5;color:hsla(0,0%,100%,.7)}.aa-heal__step--issue .aa-heal__step-title{color:#fde68a}.aa-heal__step--heal .aa-heal__step-title{color:#ddd6fe}.aa-heal__step--done .aa-heal__step-title{color:#bbf7d0}.aa-heal__escalate{padding:28px;background:linear-gradient(160deg,rgba(236,72,153,.08),rgba(59,130,246,.04) 60%,rgba(16,185,129,.04));border:1px solid rgba(236,72,153,.2);border-radius:var(--ap-radius);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.aa-heal__escalate-tag{display:inline-block;padding:4px 10px;border-radius:999px;background:rgba(236,72,153,.15);color:#f9a8d4;border:1px solid rgba(236,72,153,.35);font-size:10.5px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.aa-heal__escalate-title{margin:12px 0 10px;font-family:var(--ap-font-display);font-weight:800;font-size:22px;line-height:1.25;color:#fff;letter-spacing:-.01em}.aa-heal__escalate-body{margin:0 0 18px;font-size:14.5px;line-height:1.6;color:hsla(0,0%,100%,.78)}.aa-heal__escalate-bullets{list-style:none;margin:0 0 22px;padding:0;display:flex;flex-direction:column;gap:8px}.aa-heal__escalate-bullets li{display:flex;align-items:flex-start;gap:10px;font-size:13.5px;line-height:1.55;color:hsla(0,0%,100%,.82)}.aa-heal__escalate-dot{width:7px;height:7px;border-radius:50%;background:#f472b6;box-shadow:0 0 0 3px rgba(244,114,182,.2);margin-top:7px;flex-shrink:0}.aa-heal__escalate-card{padding:16px;border-radius:12px;background:rgba(0,0,0,.3);border:1px solid hsla(0,0%,100%,.08)}.aa-heal__escalate-card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.aa-heal__escalate-card-tag{font-size:10.5px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;padding:3px 8px;border-radius:999px;background:rgba(251,191,36,.15);color:#fbbf24;border:1px solid rgba(251,191,36,.3)}.aa-heal__escalate-card-time{font-size:11px;color:hsla(0,0%,100%,.5)}.aa-heal__escalate-card-title{font-family:var(--ap-font-display);font-weight:700;font-size:15px;color:#fff}.aa-heal__escalate-card-reason{margin:4px 0 12px;font-size:13px;line-height:1.55;color:hsla(0,0%,100%,.72)}.aa-heal__escalate-card-actions{display:flex;gap:8px;flex-wrap:wrap}.aa-heal__mini-btn{padding:6px 12px;border-radius:8px;border:1px solid hsla(0,0%,100%,.14);background:hsla(0,0%,100%,.06);color:hsla(0,0%,100%,.82);font-size:12px;font-weight:600;cursor:default}.aa-heal__mini-btn--primary{background:linear-gradient(135deg,#3b82f6,#6366f1);border-color:rgba(0,0,0,0);color:#fff}@keyframes aa-heal-fade{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}