Customer Service Representative (CSR)
AI Summary
The Customer Service Representative will process and update customer orders while maintaining clear communication regarding status and product availability. They will collaborate with internal teams to ensure smooth fulfillment and resolve customer inquiries with professionalism.
Candidates must have over 7 years of relevant experience in a customer service role with strong verbal and written communication skills. Proficiency in MS Office and experience with CRM or order management systems is required, with a preference for those from an apparel industry background.
Job Details
Key Skills
Hyderabad / Vizag - WFO
Full Time
US Shift: 7 PM - 3 AM IST
7+ Years relevant experience
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information.
Key Responsibilities:
Process and update customer orders accurately in a timely manner
Communicate with customers via phone and email regarding order status, delays, or missing information
Notify customers promptly about product unavailability and provide alternative solutions where applicable
Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment
Maintain detailed records of customer interactions and transactions
Resolve customer inquiries and concerns with professionalism and efficiency
Ensure high levels of customer satisfaction through clear and effective communication
Requirements
Required Skills & Qualifications:
Prior experience in a Customer Service Representative (CSR) role
Strong verbal and written communication skills
Experience handling both email and phone-based customer interactions
Good attention to detail and organizational skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in MS Office and/or CRM/order management systems
Preferred Qualifications:
Experience in order processing or order management roles
Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)
Ability to handle high-volume customer interactions
Pref someone from an Apparel Industry background
Key Competencies:
Customer-centric mindset
Problem-solving ability
Strong follow-up and coordination skills
Adaptability and teamwork
About XTGlobal, Inc.
XTGlobal, Inc. provides strategic business consulting and IT solutions, leveraging partnerships with leading tech firms to enhance organizational efficiency through innovative cloud and automation technologies.