Customer Service Representative
AI Summary
The role involves managing customer interactions via phone, email, and web chat while resolving complaints and queries. Additionally, the representative will identify opportunities to promote services and contribute to the company's culture.
Candidates should possess excellent communication skills, a professional telephone manner, and the ability to work in a fast-paced environment. A strong desire to deliver high-quality customer service and an empathetic approach are essential for this position.
Job Details
Benefits
Key Skills
Customer Service Representative
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
Start date: Monday 21st September 2026
Contract: Permanent
Location: Leeds, LS11 5BD
Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 20:00pm with alternate days worked on a weekend.
Salary: £24,784.50 rising to £25,272.00 after completion of probation period (Pro-Rata)
Your responsibilities will include:
- Provide excellent customer service over the phone, email and webchat.
- Identifying opportunities to promote additional services to the customer.
- Resolve any customer complaints and queries.
- Help shape our culture by demonstrating our core values.
- Attending training sessions to continuously improve knowledge and performance.
What we are looking for:
- A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
- An empathetic approach to customers in difficult situations.
- Being able to adapt and work in a fast-paced environment.
- A clear understanding of what good service looks like.
- You will need to demonstrate a positive & professional telephone manner.
- Good verbal, writing & communication skills.
What we offer you:
- 29 days paid holiday per annum (including bank holidays)
- Life assurance
- Dental Insurance
- Pension Scheme
- Free eye tests
- Excellent Apprenticeship Programmes
Join us as a Customer Service Advisor at Conduent.
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
About Conduent
Conduent provides innovative digital solutions across commercial, government, and transportation sectors, enhancing client operations through advanced technologies and a global team of dedicated professionals.