Customer Service Representative
AI Summary
The role involves managing incoming customer orders, processing shipping documentation, and providing updates on order status. You will also support the sales team by generating quotes and resolving client account queries.
Candidates should have excellent written and spoken English with strong attention to detail and data entry accuracy. Proficiency in Sage 200 and standard office software is highly advantageous, though full product training is provided.
Job Details
Benefits
Key Skills
Customer Service Representative – Lantor & Euroresins
Location: Croydon (Head Office – Fully Office Based)
Hours: Monday – Friday, 09:00 – 17:30
Salary: £26,000 – £28,000 per annum + Future Commission Opportunities
The Opportunity
Cathay Investments is a diverse and growing global group. As we expand our internal support structures, we are looking for a dedicated Customer Service Representative to join our Group Head Office in Croydon.
As a Customer Service Representative, you will be working closely with the sales team, as well as be a vital point of contact for our UK commercial operations, representing two of our leading brands: Lantor (cable and composite products) and Euroresins (distribution for the composite industry). You will support our day-to-day customer requests, handle order processing, and maintain strong relationships with our valued client base.
Your Role as Customer Service Representative
Working within our professional 20-person head office alongside our wider commercial and finance teams, you will ensure our customers receive prompt, helpful, and accurate service every day.
Key Responsibilities as a Customer Service Representative:
- Order Processing: Take full ownership of incoming customer orders via phone and email, entering them accurately into Sage 200.
- Customer Care: Answer incoming calls and emails, providing updates on order status, lead times, and general inquiries with a friendly, professional approach.
- Sales Support: Assist the sales team by generating routine quotes and standard price confirmations for existing customers.
- Shipping Admin: Raise basic dispatch and shipping paperwork within the system to ensure smooth delivery schedules.
- Issue Resolution: Act as a helpful problem solver, addressing delivery delays or minor client account queries promptly and efficiently.
About You
- Communication Skills: You have excellent written and spoken English, a confident telephone manner, and genuine empathy for the customer.
- Detail-Oriented: You take pride in accuracy, especially when entering data, managing orders, and keeping system records up to date.
- System Savvy: Proficiency in Sage 200 is a strong advantage, along with solid experience using standard office software (Outlook, Excel, Word).
- Eager to Learn: No background in composites or cables is needed—we offer complete product training for the right candidate.
- Team Player: Reliable, approachable, and comfortable working in a supportive head-office environment.
Why Join Us?
- Career Development: Learn our products and business from the ground up, with a clear path to progress into proactive account management or sales roles.
- Impact: Your work will directly keep our operations running smoothly and our customers happy.
- Supportive Environment: Enjoy the stability of a large investment group alongside the close-knit feel of a friendly, professional office team.
Apply Now!
Salary: 26000 - 28000 GBP Per annumAbout Cathay Investments Limited
Cathay Investments Limited is a dynamic portfolio company specializing in chemicals and logistics, with strategic growth in various sectors, including healthcare and toys.