Bilingual (French/English) Customer Service Representative - Account Maintenance (Early Stage Collections)
AI Summary
The representative manages an early-stage delinquency portfolio by negotiating payment arrangements and evaluating creditworthiness for Ford/Lincoln dealers. They act as a financial problem-solver, providing personalized service to help customers resolve account issues while maintaining professional standards.
Candidates must be bilingual in French and English and possess strong communication and analytical skills. A high school diploma or equivalent is required, along with proficiency in MS Office and the ability to work a flexible schedule.
Job Details
Benefits
Key Skills
Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English) Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.
At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and a wide network of Canadian Ford/Lincoln dealers, providing personalized service and professional expertise. Your main responsibilities will include evaluating applications for creditworthiness and directly negotiating credit terms with dealers by phone. Effective communication and analytical skills are crucial for success in this role. Ideal candidates should also understand credit, financial analysis, sales, collections, and relationship management.
Location: Candidate must reside in or around Edmonton, AB, and be able to attend training at the Edmonton office.
Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.
About Ford Motor Company
Ford Motor Company is a global innovator in transportation, dedicated to creating connected and electric vehicles that enhance mobility and improve the lives of communities worldwide.