Senior Customer Data Analyst

What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.  We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Senior Customer Data Analyst Role As a part of this organization and our growing team, you will be in a unique position to directly impact the future of Qlik. Our customer-centric values demand clean, accurate, and quality customer and account data. We are looking for a driven individual to take it to the next level. Our highly collaborative environment means you will be working with a diverse group of talented people committed to innovation and continuous improvement. Schedule & Working Requirements We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters.  •          AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)•          EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time•          APAC hours – 5.30 AM IST onwards Work hours are subject to change depending on Business needs. What makes this role interesting? 

• Assist in an improved framework for managing account and customer data including initiatives to provide a solid customer 360 view.
• Manage ServiceNow queue and facilitate data requests and incidents from various stakeholders.
• Establish monitoring capabilities for data requests to provide insight on process changes to improve efficiency.
• Work with external data providers (D&B) to improve data quality across prospect, customer, and partner accounts
• Improve operational efficiency across business stakeholders including Sales, Marketing, Finance, Customer Success, and Legal by managing overall data quality.

 Here’s how you’ll be making an impact: 

• Work closely with stakeholders to provide input on matching rules for mastering data.
• Serve as a data expert and facilitate data migration and bulk data changes in Salesforce.
• Use Jira to track project work.
• Support financial closing each month.
• Use Traction Complete to maintain the Finance hierarchy and to master account and contact data.
• Maintain the operational relationship between Salesforce and NetSuite, linking the systems together for quoting.
• Work with Qlik products for data quality and analytics.

 We’re looking for a teammate with: 

• 2+ years of data management or database management experience
• Bachelor’s degree in business or information technology or equivalent experience
• Working knowledge of information technology platforms and related applications
• Skilled with Salesforce or similar CRM system applications
• Knowledgeable on the concepts of Master Data Management (MDM)
• Experienced with DemandTools or Data Loader
• Familiar with Traction Complete
• Competent with Claude and general AI concepts
• Aware of Data Governance concepts
• Able to work collaboratively with many different individuals, teams and time zones
• Highly motivated individual that can work well within a team setting
• Proven ability to influence change in a collaborative manner
• Able to work collaboratively with many different individuals, teams and time zones

The location for this role is: Bangalore, India  Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities! More about Qlik and who we are: Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. What else do we offer? ·      Genuine career progression pathways and mentoring programs.·      Culture of innovation, technology, collaboration, and openness.·      Flexible, diverse, and international work environment. Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #LI-Hybrid #LI-APAC