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1 day agofreshteam

Customer Service Representative MX 3

Simera / Software Development
Chihuahua, Nuevo León, Mexico | RemoteRemote SolelyFull Time
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AI Summary

The representative will manage customer inquiries across multiple channels including email, chat, and phone. They are responsible for resolving issues, maintaining accurate interaction records, and collaborating with internal teams to ensure customer satisfaction.

Candidates must have at least one year of experience in customer support or a call center environment. Excellent English communication skills and proficiency with CRM systems are required for this role.

Job Details
Job Type: FULL TIME
Visa Sponsorship: No
Work Arrangement: Remote Solely
Experience Level: 0 - 2 years
Hours: 40 hrs/week
Language: English
Key Skills
Customer ServiceCommunicationProblem-solvingCRM SystemsEmail SupportChat SupportPhone SupportAttention To DetailOrganizational SkillsTime ManagementInterpersonal SkillsConflict Resolution
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About Job
About Company
We are looking for a professional and customer-focused Customer Service Representative to join our remote team. The ideal candidate is an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience.
Key Responsibilities
  • Respond to customer inquiries through email, chat, phone, and other communication channels.
  • Provide accurate information about products, services, and processes.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Follow up on customer requests to ensure they are fully resolved.
  • Maintain accurate records of customer interactions and requests.
  • Escalate complex issues to the appropriate team when necessary.
  • Work closely with internal teams to resolve customer concerns.
  • Maintain a high level of professionalism and customer satisfaction.
Requirements
  • 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
  • Excellent written and verbal English communication skills.
  • Strong interpersonal and problem-solving skills.
  • Customer-focused and professional approach.
  • Good attention to detail and organizational skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Comfortable working with CRM systems, communication platforms, and other digital tools.
  • Ability to work independently in a remote environment.
By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
About Simera

Simera is an AI-driven marketplace that connects businesses with elite remote talent, simplifying recruitment, training, and management while ensuring compliance and equal opportunities.

Software Development
229 employees
Cambridge, Massachusetts
Most staff in USA
Employee ratings
From Glassdoor · 58 reviews · View profile
Work–life balance4.0
Diversity & inclusion3.9
Compensation & benefits3.7
Career opportunities3.7
Culture & values3.6
Senior management3.5
75%
would recommend to a friend
63%
positive business outlook
Categories
TrainingHuman ResourcesService IndustryRecruitingArtificial Intelligence (AI)Staffing Agency
Specialties
talent acquisitiontrainingtechnologyand recruiting