Business Process Analyst, Operations
AI Summary
The Business Process Analyst is responsible for evaluating and improving operational workflows across distribution centers and the supply chain. This role involves developing standard operating procedures, analyzing KPIs, and leading cross-functional initiatives to enhance efficiency and quality.
Candidates must hold a bachelor's degree in a relevant field and possess at least five years of experience in operations, logistics, or process improvement. Proficiency in Microsoft Office and experience with business systems are required, with preference given to those with Lean or Six Sigma certifications.
Job Details
Benefits
Key Skills
At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer.
Position Summary
The Business Process Analyst, Operations is responsible for improving the way IGF operates across its distribution centers and supply chain. This role partners with the Operations leadership team to evaluate current workflows, identify opportunities for improvement, document standardized processes, and implement sustainable solutions that improve efficiency, quality, and operational consistency.
This position serves as an internal consultant, balancing time between observing operations, analyzing data and outcomes, facilitating process improvements, and maintaining standard operating procedures (SOPs).
Key Responsibilities
Continuous Improvement
- Analyze operational workflows to identify inefficiencies, bottlenecks, and waste
- Lead process improvement initiatives from concept through implementation
- Facilitate cross functional collaboration to redesign business processes
- Measure results and recommend additional improvements
SOP Governance
- Develop and maintain SOPs
- Create process maps, workflows, and supporting documentation
- Ensure operational documentation remains current and reflects best practices
- Conduct routine internal audits to validate compliance with established standards
Operational Partnership
Support initiatives across:
- Operations (headquarters and distribution centers)
- Receiving
- Shipping
- Deliveries
- Inventory Management
- Logistics
- Health and Food Safety
- Facilities
Data and Analysis
- Analyze operational KPIs and trends
- Develop recommendations supported by data
- Partner with IT on reporting and system enhancements
- Monitor the effectiveness of implemented improvements
Project Management
- Manage multiple improvement initiatives simultaneously
- Coordinate stakeholders across departments
- Develop implementation plans and monitor progress
- Report project status
Qualifications
- Bachelor’s degree in business, supply chain, industrial engineering, operations management, or related field
- Minimum five years of experience in operations, distribution, logistics, process improvement, or continuous improvement
- Experience documenting business processes and SOPs
- Strong analytical and problem solving skills
- Excellent communication and facilitation skills
- Proficiency with Microsoft Office and business systems
Preferred:
- Experience with ERP and WMS platforms
- Experience with Lean, Six Sigma, or continuous improvement methodologies
- Experience within food distribution, manufacturing, or supply chain operations
Success Measures
- SOP accuracy and completion
- Successful implementation of improvement initiatives
- Operational efficiency improvements
- Reduction in process variation
- Cross functional collaboration
- Measurable business impact
Travel Requirements: Up to 20% travel, primarily to the Woodbridge, VA office, with occasional travel to Atlanta, GA; Charleston, SC; and Chicago, IL.
Job Title: Business Process Analyst, Operations
Targeted Salary Range: $80,000-$90,000 annually (commensurate with experience)
Employee Group: Full-Time
Work Modality: Remote
Benefits:
- Medical
- Dental
- Vision
- 401K
- Paid time off
- Company-paid life insurance
- Short-term disability
- Referral program
- Employee discount
- Health savings account
International Gourmet Foods (IGF) is an Equal Opportunity Employer
About International Gourmet Foods (IGF)
Since 1987, we’ve been bringing chefs and producers together through great ingredients and shared stories. At International Gourmet Foods, we know every ingredient has a journey — and every connection starts with people. Our team makes it all happen, building relationships and sharing inspiration with chefs, vendors, and communities across the Mid-Atlantic, Southeast, Midwest, and beyond. We’re always growing, learning, and inviting others to join our table.