Service Product Manager (m/w/d)
AI Summary
You will manage technical products for coffee machines, including service readiness, analytics, and the development of digital solutions. Additionally, you will design knowledge management structures and utilize AI-based tools to optimize service processes and support.
Candidates must hold a technical or techno-economic degree and possess several years of experience in technical service or product management. Proficiency in coffee machine technology, IoT, and digital service platforms is required.
Job Details
Benefits
Key Skills
What you can expect
- Technical product management for coffee machines and digital products, including service and analytics tools
- Ensuring service readiness in development projects, including service gates, target lifetime costs, maintenance concepts and TCO models
- Definition and derivation of service requirements throughout the entire product life cycle (including error monitoring, predictive maintenance, remote solutions)
- Creation of service documentation, training concepts, e-learnings and service videos
- Participation in product and series quality improvements, including technical bulletins
- Training and support in 3rd-level support, on-site support (field tests, trade fairs) as well as knowledge transfer with international subsidiaries
- Analysis of internal and external service trends, conducting best-practice analyses, and deriving strategic action areas
- Design and further development of knowledge management structures for 2nd-/3rd-level support, as well as the use and expansion of AI-based tools for automation and document creation
What you need to succeed with us
- Completed technical or techno-economic degree (e.g. industrial engineering, computer science, mechanical engineering) or a comparable qualification
- Several years of experience in technical service or technical product management, digitalization and project management; experience with coffee machines is an advantage
- Required technical knowledge of coffee machines, telemetry and monitoring
- Very good understanding of software, platform and interface topics (IoT, digital services, CRM/FSM is an advantage)
- Analytical, structured way of working as well as strong communication skills
- Confident handling of common software and Office 365 tools
What we offer
- Flexible working hours and models as well as mobile office options for a good work-life balance
- Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
- Generous employee discounts in the WMF online store and corporate benefits
- Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
- Attractive salary package with Christmas and vacation bonuses and company pension scheme
- Health offers such as job bike leasing or advice for your health
- Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties
Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)
About Groupe SEB
The world reference in small domestic equipment and professional coffee machines, Groupe SEB operates in nearly 150 countries with a unique portfolio of 40 top brands marketed through multi-format retailing. Since its creation, the Group has been a key player in everyday revolutions thanks to its innovative products that change the daily lives of consumers all over the world. Groupe SEB deploys a long-term strategy focused on innovation, international development, competitiveness and service to clients. Multi-cultural and multi-creative, our more than 31,000 employees in 60 countries, share the same values and commitment to sustainable development, the same sense of professionalism and passion for innovation. Join them, and discover the diverse range of opportunities, no matter where you are… and become the entrepreneur of your career.