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Customer Service Representative

TRASH GREMLIN DISPOSALGREMLIN MOVER
Bandera County, Texas, United StatesUSD19 - USD29 / HOUROn-site
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AI Summary

The representative will handle a high volume of inbound calls and emails to identify customer needs and provide effective solutions. They are also responsible for documenting interactions and maintaining rapport while adhering to company scripts and quality standards.

Candidates must possess a high school diploma or GED and demonstrate proficiency with computers and customer management software. Strong verbal communication skills and the ability to work effectively under pressure are essential for this role.

Job Details
Job Type: FULL TIME
Visa Sponsorship: No
Salary: USD19 - USD29 / HOUR
Education: high school
Work Arrangement: On-site
Experience Level: 0 - 2 years
Hours: 40 hrs/week
Language: English
Benefits
401(k)401(k) matchingFlexible scheduleHealth insuranceCompetitive compensationPaid time offCareer growth opportunities
Key Skills
Customer serviceCommunicationComputer literacyActive listeningProblem solvingTime managementOrganizationConflict resolutionData entryRelationship building
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About Job
Benefits:
  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively