Shift Supervisor
AI Summary
The Shift Supervisor leads team members during daily operations to ensure efficient facility performance and high-quality guest experiences. They are responsible for resolving customer concerns, enforcing company policies, and supporting the General Manager with staff training and development.
Candidates must have a high school diploma or equivalent and at least 6 months of experience as a Senior Arcade Attendant or in a similar role. Strong leadership, communication, and customer service skills are required to effectively manage staff and guest interactions.
Job Details
Key Skills
Description
About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S
Position Summary
The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.
Key Responsibilities
- Lead, guide, and support team members during shifts to ensure efficient operations
- Delegate tasks and oversee project completion
- Identify and address any operational weaknesses or staffing challenges
- Set the standard for professionalism and teamwork by leading through example
- Support staff training and assist in implementing new or updated policies and procedures
- Serve as the first point of contact for guest concerns and complaints
- Greet customers, assess their needs, and deliver solutions that exceed expectations
- Provide accurate information regarding games, merchandise, and facility features
- Demonstrate the use of games or equipment as needed
- Resolve guest issues in a timely and professional manner to ensure satisfaction
- Collaborate with the General Manager to assess employee performance and contribute to personnel development
- Stay informed of current promotions, sales events, payment policies, and safety procedures
- Remain vigilant and proactive in identifying security risks and potential theft
- Take appropriate action when incidents arise, following company guidelines and protocols
- Be fully capable of performing and training others on all Arcade Attendant responsibilities
- Maintain strong, respectful working relationships with all departments and team members
- Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
- Support a safe, clean, and welcoming environment for both staff and guests
- Perform other duties as assigned by the General Manager
Requirements
Qualifications
- High school diploma or equivalent required
- At least 6 months experience as a Senior Arcade Attendant or similar
- Demonstrated leadership and communication skills
- Ability to handle customer service situations calmly and effectively
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
About Family Entertainment Group
Family Entertainment Group is a premier industry leader in arcade design and operations, delivering innovative entertainment solutions for various venues worldwide since 2004.