Client Success Manager
AI Summary
The Client Success Manager will build and maintain relationships with multifamily property managers through regular in-person visits and onsite support. They will also partner with the sales team to identify revenue expansion opportunities and manage client onboarding and training.
Candidates must have experience in the multifamily housing or property management industry and possess strong communication and relationship-building skills. The role requires a self-motivated individual comfortable with local travel and field-based work.
Job Details
Benefits
Key Skills
Description
We are looking for a Client Success Manager (CSM) to support our growing portfolio of multifamily clients in the Central Florida market. This role focuses on building strong relationships with existing properties, supporting client success, and identifying opportunities to expand services. The CSM works closely with our Sales and Operations teams to ensure our clients receive exceptional support while also helping drive additional revenue opportunities.
This is a highly relationship-driven role with a mix of in-person property visits, client engagement, and business development. It’s a great opportunity for someone in the multifamily industry—such as a leasing professional, assistant manager, or property management professional—who wants to transition into a business development career.
What You’ll Do
Build relationships with property managers and onsite teams across assigned markets
Conduct regular in-person property visits to maintain strong client engagement
Support properties with onboarding, training, and service questions
Identify opportunities for additional services and revenue expansion
Partner with the Sales team to generate and qualify new opportunities
Assist with property re-orientations and client support as needed
Help collect testimonials and client feedback to support regional growth
Document activity and client interactions in our CRM system
Compensation & Benefits
We offer a competitive base salary in the $45,000–$55,000 range, depending on experience, along with additional earning opportunities through commissions and performance incentives.
Benefits include:
Health and dental coverage
401(k) with company match
Monthly car allowance
Cell phone stipend
Expense reimbursement for travel
Requirements
What We’re Looking For
Experience in multifamily housing, property management, or a related industry
Strong relationship-building and communication skills
Highly organized and comfortable managing multiple accounts
Self-motivated and comfortable working in a field-based role
Willingness to travel locally and spend time visiting properties
Interest in growing within sales and business development
Travel: Local travel required within assigned territory up to 50% travel
Why Join Us
This role is a great opportunity to join a fast-growing national service provider in the multifamily industry, gain experience in client success, and work closely with a dynamic sales team. If you thrive in a relationship-driven environment and enjoy being out in the field working with clients, we’d love to hear from you.
Affinity Waste Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
About Affinity Waste Solutions
Affinity Waste Solutions is dedicated to delivering exceptional waste management services, enhancing community living through superior customer support and a commitment to environmental stewardship.