Boomtown - Fun Center Supervisor
AI Summary
The supervisor will manage daily floor operations, ensure guest satisfaction, and maintain a clean and safe environment. They are also responsible for training staff, handling customer inquiries, and assisting with scheduling.
Candidates should have previous experience in hospitality or a related field, with prior supervisory experience preferred. The role requires the physical ability to stand for long periods and lift up to 50 lbs, along with a willingness to work weekends.
Job Details
Benefits
Key Skills
Description
At Boomtown, taking care of our team is a MUST! We offer a very competitive benefits package including health, dental, vision, life and PTO. In addition to the “basics”, team members get 50 cents off the gallon at the Boomtown Chevron, food, beverage and retail discounts, free concert tickets, and fun FREE activities for team members and their families, just to name a few. Also, if traveling is on your list of things to do, we offer Best Western hotel discounts that can be used at all participating Best Western’s around the world!
Responsibilities:
- Supervise and manage the daily operations of the floor
- Ensure excellent customer service and guest satisfaction
- Train and mentor floor staff on company policies and procedures
- Monitor and maintain cleanliness and organization of the floor area
- Handle customer inquiries, complaints, and requests in a professional manner
- Collaborate with other departments to ensure smooth operations
- Assist with scheduling and staffing needs
- Implement and enforce safety protocols and procedures
Requirements
Requirements:
- Previous experience in hospitality or related field preferred
- Experience working with children is desirable
- Ability to handle high-pressure situations with calmness and professionalism
- Excellent leadership and organizational skills
Ability to stand/walk for 8 hours
Ability to lift/push up to 50 lbs.
Desire to learn arcade operations
Must be able to work weekends
Previous supervisor experience preferred
Previous cash handling required
Guest service experience a plus
About Boomtown Casino Hotel
Boomtown Casino Hotel offers an exciting gaming experience complemented by comfortable accommodations, diverse dining options, and retail outlets for a complete entertainment getaway.