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1 day agomanatal

Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels
Coral Gables, Florida, United StatesOn-siteFull Time
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AI Summary

The representative will handle customer inquiries via phone and email regarding travel bookings, policies, and general support. They are responsible for maintaining professional communication and documenting interactions according to company standards.

Candidates should possess strong verbal and written communication skills and basic computer proficiency. While customer service experience is preferred, it is not strictly required for this role.

Job Details
Job Type: FULL TIME, PART TIME
Visa Sponsorship: No
Work Arrangement: On-site
Experience Level: 0 - 2 years
Hours: 40 hrs/week
Language: English
Benefits
Flexible schedulingTrainingOngoing supportCareer advancement opportunities
Key Skills
Customer serviceVerbal communicationWritten communicationTime managementComputer skillsAttention to detailProblem solvingInterpersonal skills
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About Job

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

  • Handle customer inquiries via phone and email

  • Assist clients with travel questions, reservations, and general support

  • Provide accurate information regarding destinations, policies, and procedures

  • Maintain professional and courteous communication at all times

  • Follow established company processes and service standards

  • Document customer interactions as needed

Qualifications:

  • Strong verbal and written communication skills

  • Customer service experience preferred, but not required

  • Ability to work independently and manage time effectively

  • Basic computer skills and comfort using online systems

  • Attention to detail and a customer-first mindset

  • Interest in the travel industry is a plus

What We Offer:

  • Flexible scheduling options (part-time or full-time)

  • Training and ongoing support

  • Opportunities for advancement within the travel industry

  • Supportive and team-oriented work environment