ServiceNow Business Analyst: HRSD

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Your day at NTT DATA
The Business Process Analyst is a seasoned subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Business Process Analyst defines, develops, documents, tests and optimizes the end-to-end processes that support the business.

Key responsibilities:

• Advises relevant stakeholders in the business on improvement options of existing end-to-end business processes.
• Applies business process redesign methodology to develop effective solutions to business problems.
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Uses the information gathered from incidents raised by the operation to ensure the identification of process improvements.
• Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
• Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
• Facilitates the design / re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
• Standardizes, maintains, and documents new or improved processes based on findings and analysis.
• Engages with a variety of stakeholders and facilitates workshops to generate, review and update the new improved processes.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
• Ensures that the required change management processes are followed, and initiatives are implemented in line with company standards and methodology.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Excellent communication skills to articulate complex process flows to business stakeholders.
• Problem-solving mindset with the ability to identify root causes and develop effective solutions.
• Attention to detail and accuracy in documenting process workflows and procedures.
• Collaboration skills to work effectively with cross-functional teams and stakeholders.
• Adaptability and openness to change, especially in dynamic and evolving environments.
• Seasoned proficiency in data analysis tools and techniques.
• Project management skills to coordinate and implement process improvement initiatives.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Seasoned knowledge of workflow and process control software.
• Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Seasoned knowledge on processes and up and downstream impact of process steps.
• Seasoned knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience:

• Seasoned experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Seasoned demonstrated experience as a business process analyst or related role within an IT services or technology organization
• Seasoned demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements
• Seasoned demonstrated experience using process analysis methodologies and tools
• Seasoned experience in project management methods such as Scrum or Waterfall.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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