Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

The Business Analyst supports the New England Region in a client facing role to provide solution implementation, delivery and product maintenance assistance throughout the SDLC process.

Position Title:

Business Analyst

 

Duties & Responsibilities:

  

• Facilitates and supports business operations related to the development, maintenance and delivery of PCG technology and consulting solutions, services and support of clients/users across multiple projects.
• Supports the SDLC process across the New England Region Education practice area, including client facing interaction with a problem-solving approach.
• Responds to client inquiries, maintains the ticketing system (Jira), resolves tasks and supports administrative functions.
• Works with clients to understand their business needs, conduct requirements gathering, testing, and consistently ensures quality.
• Works with internal teams to translate client business needs and ensures deliverables are aligned with client needs and expectations.
• Conducts business analysis for various business platforms, projects and data sets.
• Develops competency in enterprise IT system analysis and development.
• Assists with the implementation of major project phases or tasks.
• Assists with preparation of written reports, deliverables, and other materials for clients.
• Collects, tracks and enters project related data.
• Assists in the development and maintenance of project budgets and preparation of client invoices.
• Other responsibilities as assigned.

 

 

 

Required Skills:

  

• Strong interpersonal, organizational, research, presentation, time management, problem-solving, and written communication skills.
• A detail-oriented, patient and problem-solving approach to business and technical issues.
• Focused on quality and client satisfaction.
• Flexibility and willingness to embrace change.
• Self-starter possessing intellectual curiosity.
• Enthusiasm for life-long learning and staying well-informed about Regional priorities, goals and objectives.
• A commitment to deliver exceptional client service.
• Strong analytical skills, including the ability to review IT systems and analyze complex, problem sets.
• Ability to work both in a team dynamic and independently.
• Proficiency in Microsoft applications.
• Experience with JIRA a plus.

 

 

 

 

 

 

 

Qualifications:

  

Education: Bachelor’s Degree or equivalent experience required

Experience: 1-3 years of relevant work experience in consulting, IT or other relevant field. Public Sector experience is a plus.

 

WORKING CONDITIONS:    

 

 

Virtual with occasional travel in New England.

 

 

 

 

SUPERVISORY RESPONSIBILITY

 

None

 

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $56,200-$75,000. In addition, PCG provides a range of benefits for this role.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.