Customer Service Representative
AI Summary
The representative will respond to inbound calls and emails to address customer inquiries and resolve issues. They will also build rapport with customers and assist with administrative tasks to ensure efficient operations.
Candidates must possess excellent communication skills and be willing to work on-site in a fast-paced environment. Strong organizational skills and a willingness to learn about the HVAC industry are required.
Job Details
Key Skills
Description
Launch Your Career at Holbrook Heating: Inside: Customer Service Representative / Fulltime
Do you thrive in a fast-paced environment and enjoy building positive customer relationships?
Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office.
- Customer Service Representative:
- Respond to inbound calls and emails, handling customer inquiries and concerns professionally.
- Troubleshoot customer issues and provide efficient resolutions.
- Build rapport with customers, fostering long-term relationships.
- Assist with administrative tasks to maintain efficient operations.
Requirements
You're a great fit if you:
Must be willing to work in office during scheduled hours.
- Possess excellent communication and interpersonal skills.
- Thrive in a collaborative and fast-paced work environment.
- Enjoy problem-solving and exceeding customer expectations.
- Are a detail-oriented individual with strong organizational skills.
- Have a willingness to learn and grow within the HVAC industry.
Bonus points if you have:
- Experience in sales, customer service, or a related field.
- Working knowledge of HVAC equipment and services (a plus, but not required).
About Holbrook Heating Inc
Holbrook Heating Inc. is a premier wholesale distributor of HVAC products, specializing in heating and air-conditioning solutions for contractors across New York State.