Client Care Junior Coordinator
AI Summary
The Client Care Junior Coordinator manages schedules for Personal Care Aides and nurses to ensure consistent, high-quality client care. They also handle real-time communication, resolve scheduling conflicts, and maintain accurate documentation within the company's systems.
Candidates must have at least one year of experience in scheduling, customer service, or home care. Proficiency in Google Workspace and strong organizational and problem-solving skills are required for this fast-paced role.
Job Details
Key Skills
Description
At Venture Forthe, we believe care is more than a service—it’s a commitment to independence, dignity, and connection. As a trusted home health care provider, we partner with individuals and families to ensure people can live safely and confidently in the place they call home. Our team is driven by compassion, innovation, and a deep respect for those we serve, creating meaningful impact in communities every day. When you join Venture Forthe, you’re not just starting a job—you’re becoming part of a mission to empower lives and bridge gaps in care.
Why This Role Matters
Behind every great client experience is a team making sure the right care happens at the right time. As a Client Care Junior Coordinator, you are at the heart of that mission—helping ensure our clients receive consistent, high-quality care while supporting the caregivers who make it all possible.
If you thrive in a fast-paced environment, enjoy problem-solving, and like being the person who keeps everything running smoothly, this role is for you.
What You’ll Do
- Coordinate and manage schedules for Personal Care Aides and nurses to ensure seamless client care
- Communicate real-time updates with caregivers, clients, and families
- Respond to last-minute call-offs and schedule changes
- Monitor visits using EVV systems and ensure compliance and accuracy
- Resolve scheduling conflicts and escalate when necessary
- Maintain accurate and audit-ready documentation in systems like AlayaCare
- Support team reporting, tracking, and coordination needs
- Deliver professional and empathetic customer service
Work Environment
Office-based, collaborative team setting
Fast-paced and dynamic environment
Mission-driven work supporting client care
Shift: 12:30 PM - 10:30 PM, 4 days/week (includes weekends)
Why Join Us
This role directly impacts the quality of care our clients receive. You will play a key role in helping individuals live safely and independently while supporting the caregivers who make that possible every day.
Equal Opportunity Employer Statement
Venture Forthe is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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Requirements
What You’ll Bring
- 1+ year of experience in scheduling, customer service, or home care (EVV/AlayaCare experience preferred)
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Strong problem-solving skills
- Proficiency in Google Workspace (Docs, Sheets, Drive)
- Team-oriented mindset with a commitment to quality service
What Makes You a Great Fit
- Calm under pressure
- Detail-oriented with strong organizational skills
- Passion for helping others
- Values teamwork and continuous improvement
About Venture Forthe Inc.
Venture Forthe Inc. is a family owned, local licensed home care services agency that has been helping people meet their goal of living a more independent life since 1997. Venture Forthe is one of the largest home care providers in New York, with offices in Niagara Falls, Rochester, Jamestown, Olean, Bath, and the Finger Lakes, In addition to providing traditional home care services, Venture Forthe is a Medicaid Waiver Provider for the Traumatic Brain Injury and Nursing Home Transition & Diversion Programs. Venture Forthe is also a leading agency of Health Homes Care Management. Venture Forthe offers a comprehensive set of health and supportive services including: Personal Care Aides, Service Coordination, Structured Day Programs, Independent Living Skills Training, and Counseling Services. Mission: Venture Forthe is dedicated to providing quality, compassionate and supportive services in an ethical manner. We strive to improve our clients' quality of life by helping them achieve their maximum potential and independence.