Customer Service Representative (m/f/d)
AI Summary
Handle and coordinate customer inquiries through phone and email, provide first-level support, and meet agreed service quality standards. Collaborate with colleagues and cross-functional teams to resolve complex issues, improve customer satisfaction, and optimize workflows.
Applicants should have customer service experience, strong customer focus, effective written and spoken English and Polish, and good analytical and solution-oriented skills; German is an advantage. Proficiency in Microsoft Office, especially Excel, and the ability to work collaboratively onsite and remotely are expected, while toll-industry and first-level support experience are beneficial.
Job Details
Benefits
Key Skills
Shape the Future of Mobility with Us!
Trafineo – Your Path to an Innovative Mobility World
As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services – from toll solutions to electromobility – and shape the mobility of tomorrow.
Our Vision: Creating a world where seamless mobility is a reality.
Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.
Become part of our team and make a difference – for yourself, for us, and for boundless mobility!
Customer Service Representative (m/f/d)
Bochum, Germany
In this role, you will be the first point of contact for our customers, ensuring smooth communication and high-quality service.
Your Responsibilities:
Handle and process customer inquiries, including analysis and coordination
Provide support via phone and email
Ensure compliance with agreed service quality standards
Deliver first-level support
Collaborate with the team to implement improvements that enhance customer satisfaction
Proactively identify opportunities for workflow and process optimization
Work with cross-functional teams to resolve complex customer issues
Continuously expand your knowledge of our dynamic European business
Your Profile:
Effective communication skills (written and spoken) in English and Polish; good German skills are a plus
Strong customer-focused mindset
Proven experience in customer service; experience in the toll industry is beneficial but not a must
Strong analytical skills and a proactive, solution-oriented mindset
Proficiency in Microsoft Office, especially Excel
Ability to work effectively both onsite and remotely as a collaborative team player
Prior experience in first-level support or similar customer-facing roles is a plus
Why Trafineo?
Security: Join a high-performance team in a rapidly growing market within a crisis-proof, future-oriented industry
Location & Equipment: Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces
Flexibility & Trust: Remote work is part of your contract, supported by essential home office equipment and a culture built on mutual trust
Attractive Benefits: Enjoy perks such as online shop discounts, fitness partnerships, and the use of a fuel card
Work-Life-Balance: A 5-day workweek, free weekends, 30 days of vacation, and flexible home office options
Development: Opportunities for professional growth in an international environment shaping the future of mobility
Are you ready to actively shape the future of mobility with us? Then apply now – we look forward to meeting you!
About Trafineo
Trafineo is a German IT service provider specializing in cashless toll settlements and vehicle-related services across Europe, enhancing efficiency for clients and their customers.