Customer Service Representative
AI Summary
The representative will serve as the primary point of contact for customers via phone, email, and live chat while managing order processing and returns. They will also coordinate with carriers to resolve delivery issues and provide support to the account management team.
Candidates must have 1-3 years of experience in customer service, logistics, or account support and be proficient with CRM tools. A high school diploma or GED, along with a valid driver's license and reliable transportation, is required.
Job Details
Benefits
Key Skills
Description
Customer Service RepresentativeMarion, IA • Full-Time • Monday–Friday, 8:00 AM–5:00 PM • On-SiteJoin a family-owned business that treats you like family.
We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.
Why You'll Love Working Here
? Predictable Monday–Friday schedule — no nights, no weekends, no on-call
? Family-owned culture where you're known by name, not a number
? Stable, steady work with a respected local wholesaler
? A team that supports each other and actually likes coming to work
What You'll Do
? Be the friendly voice customers count on — by phone, email, and live chat
? Track down shipments and work directly with carriers to solve delivery issues
? Process returns and orders accurately, including web and small accounts
? Handle specialized orders for school districts and education agencies
? Support the Account Management team as new needs come up
What We're Looking For
? 1–3 years of customer service, logistics, or account support experience
? A dependable, detail-oriented pro who's comfortable with a fast-moving day
? Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
? High school diploma or GED
? Valid driver's license, reliable vehicle, and current insurance
Ready to Join the Family?
Apply today and bring your customer service skills to a company that will value you.
About Rapids & Affiliates | Foodservice Experts
We are an "all in one" solution for any commercial foodservice operation; from initial concept to final plating and more. Our Contract & Design division can bring your vision to life (RapidsContract.com). Our Webstore can keep you supplied (RapidsWholesale.com). Our Retail Store can give you inspiration (RapidsRestaurantEquipment.com). Our Equipment Servicing Team can get you back up and running (StarFoodEquip.com). Restaurant supplies from True, Frymaster, Dean, Beverage Air and more. On hand and ready to ship or pickup in our showrooms.