Customer Service Representative
AI Summary
You will work directly with retail customers to resolve issues, optimize their experience, and accurately process detailed orders via phone and email. Additionally, you will build strong relationships with retail clients to support their business success.
Candidates must have 1-2 years of experience in customer service, account management, or office administration. Strong communication skills, attention to detail, and proficiency in Microsoft Office are required.
Job Details
Benefits
Key Skills
Description
Lashbrook is the industry-leading manufacturer of men’s wedding bands. Our team of designers, innovators, technicians, artists, and customer service professionals is dedicated to creating exceptional rings and delivering an exceptional customer experience.
Our growth is rooted in the success of our 2,000+ retail clients, and we are constantly striving to provide prompt, accurate, and extraordinary service.
We are looking for a highly driven, passionate, dynamic, detail-oriented, and hardworking Customer Service Representative to join our team. In this role, you will work directly with our retail customers to understand and resolve issues, optimize their experience, and accurately enter large, detailed orders received by phone and email.
This is not a call center position. You will build relationships with our retail customers and become an important part of helping their businesses succeed. Candidates with receptionist, office assistant, administrative, or customer service experience may be especially well suited for this role.
Position Details
- Full-time, on-site position
- Monday–Friday, between 8:00 a.m. and 5:00 p.m.
- No weekends
- $17–$20 per hour, depending on experience
- Benefits included
Requirements
- 1–2 years of previous experience in customer service, account management, office administration, or a related field
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to multitask, prioritize, and manage time efficiently
- Organized, goal-oriented team player
- Self-motivated and able to work independently
- Excellent interpersonal and relationship-building skills
- Ability to manage multiple customer questions and issues simultaneously
- Basic computer and data-entry skills
- Experience with Microsoft Office Suite
- Legally authorized to work in the U.S.
- Strong and consistent work history
Benefits
- Competitive compensation
- Medical insurance
- Vision insurance
- Dental insurance
- Paid vacation
- Paid holidays
- Generous 401(k) plan
- Free breakfast and lunch provided
Our Core Values
At Lashbrook, we believe in being:
- Passionate About Our Work
- Purpose Driven
- Teachable & Knowledgeable
- Kind & Considerate
About Lashbrook
For 20 years, Lashbrook has been an innovator in fine wedding bands. Today, our online ring builder allows our retail clients to design one of more than 10 billion possible rings, all of which can be produced in our Draper, Utah facility.
If you take pride in your work, enjoy helping customers, and want to be part of a company that combines craftsmanship, technology, and innovation, we'd love to hear from you.
Visit lashbrookdesigns.com and click “Build Your Own” to see what Lashbrook is all about.
Job Type: Full-time
Pay: $17–$20/hour, depending on experience