Customer Service Representative
AI Summary
The Customer Service Representative is responsible for ensuring a positive guest experience by managing transactions, maintaining facility cleanliness, and assisting with guest needs. They also perform operational tasks such as restocking supplies and coordinating with the Shift Lead to ensure smooth shift transitions.
Candidates must possess strong communication skills and the ability to work effectively within a team environment. The role requires a proactive approach to guest service and the ability to handle various operational tasks including cash register operation and facility maintenance.
Job Details
Key Skills
Description
As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.
Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.
The Schedule
We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am
Requirements
Job Requirements
- Work well with others and communicate clearly.
- Engage with guests to create great experiences.
- Be proactive and think ahead to see what needs to be done.
- Handle various tasks like accurately running the register, cleaning, and restocking.
- Manage time and tasks efficiently.
About FatCats Entertainment
FatCats Entertainment offers a premier family entertainment experience featuring a cinema, arcade, glow-in-the-dark mini golf, bowling, and venues for parties and corporate events.