Customer Service Representative (Full Time)
AI Summary
You will act as the primary point of contact for customers, managing queries, complaints, and vehicle servicing schedules via phone and CRM. You will also collaborate with internal teams to provide solutions while meeting qualitative and quantitative performance targets.
Candidates must have at least one year of customer service experience and strong communication skills. Proficiency in CRM systems, particularly Zoho, and the ability to work weekends are required.
Job Details
Benefits
Key Skills
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service.
Please note: We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.
\n- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho)
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend, daily.
- Ability to work weekends as required.
- Minimum 1+ years’ experience in a customer service position.
- Be a natural problem solver.
- Have superb communication skills both written and verbal.
- Be tech savvy and quick pick-up new systems with ease.
- Present a cheerful, positive manner and show a willingness to help our customers.
- Strong customer service focus and commitment to excellence.
- Effective time management and organisation skills.
- Experience using Zoho (preferable).
Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance
🏖️ Annual leave: 25 days + bank holidays
🎂 Day off for your Birthday!
📖 Dedicated Learning & Development platform
❤️🩹 Private Health Insurance and Monthly Wellness Allowance
💭 Employee Assistance Program
Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we’ll ask you to complete a practical case study.
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Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
About Splend
Splend empowers on-demand drivers with eco-friendly, affordable cars and dedicated support, fostering community and resources to enhance their earning potential and job satisfaction.