Customer Service Representative
AI Summary
The Customer Service Representative will manage the receipt and fulfillment of customer orders while liaising with supply chain departments. They are also responsible for resolving customer queries, monitoring order progress, and generating management reports.
Candidates must have a good secondary education or degree, along with experience in B2B customer service. Fluency in English and Italian, proficiency in Microsoft Excel, and familiarity with ERP systems are required.
Job Details
Benefits
Key Skills
Imagine we are filling this great customer service role - imagine how rewarding that could be for your career!
We are looking for an experienced Customer Services Representative to join our team in our Milton Keynes office. Working as part of the Customer Services Team, within Supply Chain, you will manage the receipt of customer orders and progress completion through the order fulfilment cycle, whilst providing support to interrelated functions.
What you’ll do:
- Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers
- Manage customer enquiries across Europe, resolve queries, source and provide information
- Interrogate data systems and generate reports for management reporting
- Take ownership of your orders, monitor WIP and champion your OTIF completion
- Using Microsoft Excel daily to track order progress and analyse data
- Work closely with Supply Chain Departments to provide daily support and absence cover when required
What you’ll bring:
- Good secondary education/degree plus work experience in dealing with B2B customers
- Fluency in English and Italian
- Microsoft Excel working knowledge
- Numerate and familiar with ERP systems
- Excellent organizational, communication and administrative skills
- Export experience would be advantageous
What you’ll get:
- Opportunity to collaborate with your local colleagues, onsite 5 days per week
- An excellent salary, benefit offering and development opportunities
- An opportunity for occasional travel for business meetings with international colleagues
- A thorough and effective training experience during onboarding and beyond
- Your manager is known for empowering the team to make decisions, which is reflected in a remarkable team spirit
About Sensient:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
About Sensient Flavors:
Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com
Equal Opportunity Employer
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About Sensient Technologies Corporation
Sensient Technologies Corporation is a global leader in colors, flavors, and extracts, enhancing sensory experiences through innovative ingredients and advanced technologies for diverse industries.