Customer Service Representative - Billing
AI Summary
The Customer Service Representative will follow up on unresolved medical claims and patient balances to secure payments. They are responsible for contacting patients, setting up payment plans, and identifying the root causes of payment delays.
Candidates must have at least 2 years of office experience involving problem-solving and research skills. Excellent verbal communication, strong organizational abilities, and basic computer proficiency are required for this role.
Job Details
Benefits
Key Skills
Description
Georgis Spine & Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.
We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.
We are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.
Customer Service Representative Specialist Responsibilities:
- Follow up on patient balances as assigned; this will include contacting patients to collect on balances and/or setting up payment plans.
- Following up on unresolved claims to collect payments from any responsible parties.
- Make phone calls to check on the status of the cases.
- Identify why the payment has not been received from the payer.
- Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balances
- Run credit card payments.
- Other duties as assigned or requested
Requirements
Requirements:
To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities.
- Excellent verbal communication skills are a must.
- Problem-solving, research, organization, detail-oriented
- 2+ years of Office experience in which problem-solving and research were major keys to success.
- Able to work independently, identify patterns, and make informed decisions
- Correctly identifying root causes to determine appropriate actions and outcomes
- Prior computer experience is required.
- Ability to completely and concisely summarize important details in account notes
- Medical billing certification is a plus.
- Knowledge of the PI process is a plus.
AR Follow-up Specialist Benefits & Perks:
• Great benefits package including medical, dental, vision, and multiple add-ons available.
• Paid time off
• Paid holidays
• Mileage reimbursement and travel stipends available
About Georgia Spine & Orthopedics
Georgia Spine & Orthopedics, led by board-certified surgeon Dr. Winston R. Jeshuran, specializes in comprehensive treatment for neck and back pain through both surgical and non-surgical methods.