Aftermarket Sales Support Administrator

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we’re ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren’t just what we make—they’re the heart of everything we do.

We are seeking an Aftermarket Sales Support Administrator for our Corporate Office in Smyrna, TN.

Job Summary:

Responsible for the daily review, processing, and tracking of all quoting activity for their assigned National Sales Manager(s) or territory. This individual generates quotes, reviews current pricing, troubleshoots pricing issues and collaborates with the Aftermarket team on business opportunities. The Aftermarket Sales Support Admin is the main contact for both the customer base and the outside sales force, functioning as the liaison between these two groups. This position ensures Ideal Tridon delivers excellent service along with great overall customer experience to grow and retain business through accurate, timely, and consistent quoting.

The position reports to the Global Aftermarket Sales Support Manager and routinely interacts with customers both internally and externally.

Duties & Responsibilities:

• Responsibilities require a specific focus on proven processes and procedures:
• Quote pricing and details communicating this information to internal and external customer base.
• Work in a team environment supporting the sales managers and peer Aftermarket Sales personnel.
• Manage and Update system with price master maintenance and customer master changes.
• Develop quotes for potential new customers and manage the new account set up process.
• Work on competitive information part interchanges for new and existing customers.
• Interpret and utilize customer prints to develop customer quotes.
• Perform regular pricing and gross margin analysis by customer finding opportunities for pricing improvement.
• Complete all PIES Files, Customer Activation Files, and Customer Information Requests used to update customer ERP systems and enable sales on customer websites.
• Manage price increase for assigned customers, groups, and territories. Work cross functionally with IT on updating the system, communicating with customers, and coordinating with National Sales Managers.
• Responsible for planner input for sales budget and forecast.
• Manage and update all system pricing for respective accounts.
• Manage all trade show pricing, specials, and promotional deals.

Required Skills & Abilities:

• The ability to read, understand and interpret drawings.
• Outstanding interpersonal and customer service skills.
• Lead by example and be a team player.
• Ability to prioritize. 
• Experience with MS Office applications, especially Excel and preferably AS400 system
• Strong math and analytical skills including the ability to calculate discounts, margins, and percentages.
• Follow and complete instructions given in written, oral, or diagram form. 
• Problem-solve and make logical decisions.
• Strong organizational skills
• Strong written communication skills.

Education & Experience:

• BS Degree in Business, Marketing, or Engineering or equivalent education (preferred) and experience.
• Three or more years of sales support experience, preferably in Automotive, Municipalities/Utilities, Industrial Fasteners, and/or Marine markets, coupled with previous industrial product pricing background or equivalent education, and effective technical aptitude.
• Superior analytical ability to evaluate markets and develop the business case for potential products or markets.
• Advanced knowledge in spreadsheets, Power Point, and other traditional Microsoft Office applications. An emphasis on Excel, File maker Pro, and AS400 experience is strongly preferred.
• Keen understanding of measurements used in manufacturing, both fractions and decimals.
• Organizational skills to anticipate, plan, prioritize, and self-monitor workload, and handle routine, effective multi-tasking.
• Inter-personal skills to effectively work with co-workers, customers, and external contacts, to respond positively to any need, and self-manage spikes in workload.

Position is in office or hybrid (in office & remote days).

Work Environment & Culture:

Foster and embody the Ideal Tridon Group values:

• Devoted to Customers – Builds trusted relationships through service and reliability.
• We Care – Acts with integrity, accountability, and respect for others.
• Passionate About Growth – Committed to personal and team development.
• Positive Energy – Creates a collaborative, energizing work environment.
• We Find a Way – Resourceful, determined, and solutions-focused.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.