Sales Operations Business Analyst

This is a remote position.

Contract | Fully remote | South Africa
Make quoting and ordering run better, then hand the work over cleanly.

A global Business Services team needs a hands-on Business Analyst to own Opportunity-to-Order improvements across quoting, ordering and related sales processes.  You will take assigned requests from analysis through stakeholder agreement, technology delivery and UAT, so the Director can stay focused on Digital CPQ and Agentic AI process transformation.

You work independently from day one. The Director keeps prioritisation and final approval.

The role

You sit between country stakeholders, global sales operations and Information and Technology. The work is practical: understand the problem, write the requirement, line up the solution, test it, and leave usable documentation behind.

What you will do

Business analysis and continuous improvement

• Work with country and global stakeholders to understand needs, investigate issues, find root causes and assess operational impact
  
• Map current and proposed process steps, including dependencies across countries
  
• Write clear business requirements, user stories and acceptance criteria
  
• Develop practical improvement options and work with I&T so system solutions match the business need
  
• Validate designs against agreed requirements, coordinate stakeholder alignment and prepare recommendations for approval
  
• Track assigned requests through delivery, managing actions, dependencies and risks
  

UAT

• Plan and coordinate UAT cycles, including scope, testers, test data, access and readiness
  
• Work with SMEs to write test scenarios and scripts that cover business workflows, exceptions and acceptance criteria, with clear traceability to requirements
  
• Support testers during working hours, monitor queries and coordinate resolution of blockers
  
• Prepare evidence for business sign-off and escalate decisions and unresolved risks to the Director
  

Delivery and handover

• Support assigned sales operations work, including master data management and sales process improvements
  
• Keep requirements, process documentation, delivery trackers and stakeholder updates current
  
• Coordinate with change and training where improvements affect users
  
• Manage overlapping priorities independently and escalate capacity or delivery concerns early
  
• Provide a structured handover to the permanent team once they are in place
  

Requirements

What you bring

• Proven experience as a Business Analyst, or in a comparable sales operations improvement role, with the ability to own delivery from the start
  
• Practical Opportunity-to-Order experience, covering quoting, ordering and the handoffs between sales, operations and technology
  
• Experience with CRM systems and quoting tools, including how business processes are supported by those systems
  
• Strong requirements analysis: capture needs, challenge assumptions and turn findings into clear, actionable requirements and acceptance criteria
  
• Hands-on UAT experience, from test planning and scripts to coordinating testers and data, managing defects and preparing evidence for sign-off
  
• Experience running continuous improvement or system enhancement requests through analysis, agreement, technology delivery and validation
  
• Strong process mapping, problem-solving and documentation skills, with attention to detail and an eye for both country and global impact
  
• Confident stakeholder management across business and technical teams, including facilitation across countries
  
• Strong organisation and follow-through, and the ability to learn unfamiliar processes and systems quickly
  

Advantageous

• Salesforce and CPQ experience. Other CRM and quoting platforms are equally welcome
  
• Experience in a multinational organisation, shared services environment or global transformation programme
  
• Exposure to process simplification, automation or AI-enabled improvements
  
• A business analysis, process improvement or testing qualification. Equivalent practical experience is valued
  

What good looks like

Clear, agreed requirements ready for delivery. Well-prepared and supported UAT. Defects and blockers visible and resolved. Assigned improvements moving. Complete, usable documentation and a clean handover to the permanent team.

Apply

This role is fully remote from anywhere in South Africa. Apply via the Sabenza IT careers page.