Z1 Customer Service Representative
AI Summary
The Customer Service Representative will assist clients with shipping logistics, returns, and order modifications while providing technical support. They are responsible for ensuring order accuracy and managing claims for damaged or lost packages.
Candidates should possess a positive attitude, strong communication skills, and basic computer proficiency. Automotive knowledge and bilingual proficiency in Spanish are preferred qualifications for this role.
Job Details
Key Skills
Description
Customer Service Representative
Carrollton, GA (West Atlanta area) - Full Time
Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:
DUTIES AND RESPONSIBILITIES:
Customer Service
- Interact with customer in person, over the phone, and through email
- Set up returns and exchanges
- Cancellations and order modifications
- Ensure order accuracy
- Verify part numbers and fitment
- Shipping claims for damaged or lost orders
- Provide technical support
- Respond to customers in timely manor
- Other duties as assigned
Availability
- Must be onsite
- 40-hour workweek with occasional nights and weekends
Requirements
EXPERIENCE & QUALIFICATIONS:
- Positive attitude and customer service mindset
- Automotive knowledge preferred
- Basic Computer Skill knowledge
- Proficient in Microsoft Office suite
- Exhibit strong communication skills
- Bilingual (Spanish) proficiency preferred
- Customer Service/Call center experience preferred
About Z1 Motorsports
Headquartered just west of Atlanta, Georgia, Z1 Motorsports strives to offer the best in parts selection, service, and performance for your Nissan 300ZX, 350Z, 370Z, Infiniti G35, & G37. Located approximately half an hour west of Atlanta, Z1 serves customers from around the globe with online parts sales to in house performance builds and tuning. What would become Z1 Motorsports started in 2000 with one totaled 1990 300zx on a farm in Temple, GA. Using the relatively new market of internet forums the Z1 team built what is the largest Z32 specific parts business in the world. Used parts led to installations, installations led to repair/maintenance and new Nissan parts, all soon leading to performance parts and services. A devastating loss of uninsured inventory from a fire in 2003 completely destroying one of Z1's 16,000 sq ft warehouses of Z32 parts was a big setback, but a year later Z1 had even more used Z32 parts than ever and was building the most powerful 300zx's on the street. Z1 will always offer the largest selection of Z32 parts and services available. Now the new 370Z is calling and Z1 has answered. 350Z and G35 used, new, and performance inventories are in stock. Z1 is building some of the most powerful VQ based powerplants on the road with much more to come! In late 2004 Z1 opened a new 15,000 square foot location in nearby Carrollton, GA to suit the growing needs of the shop, offices, and storefront. The Carrollton location houses a 8 bay shop with 3 full time technicians, an in ground DynoJet chassis dyno, a parts department containing Z1's new Nissan and performance parts inventories, a 2,000 square foot showroom, customer lounge, and 8 offices housing sales representatives, parts managers, and corporate personnel. Z1's original location still exists for used parts storage and distribution. We provide expert advice, affordable parts and service, and intelligent performance upgrades and installation. Z1 Started and remains as a group of Z.