Customer Service Representative

Description

Position Summary:

The primary responsibility of this role will be to act as the first point of contact with external customers. Provide prompt, courteous and effective customer service in processing customer orders. Using either a customer designated computer system or the Weber’s system; the CSR will receive inbound orders, process shipments requests in accordance to any specifications and respond to customer inquiries. Support the safety efforts and customer service requirements.

Essential Job Functions:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties that will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

• First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications
• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems
• Receive and processes all order releases, including systems update and customer notification
• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required
• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts
• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits
• Provide clerical support services as required by customer: generating custom reports and responding to specific needs
• Performs other duties as assigned

Requirements

Qualifications:

• Ability to multi-task in a fast paced environment
• Manage priorities in a timely and efficient manner within critical deadlines
• Accuracy in handling customers’ orders
• Strong customer service skills
• Ability to communicate effectively
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers and employees of organization.
• Apply common sense understanding to carry out instructions furnished in a written, oral or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Strong analytical skills, as well as, independent thinking/reasoning ability.
• Strong interpersonal skills required. 
• Able to work effectively with a wide range of personnel.
• Proficient in Microsoft Office 

Education, Experiences, Certificates/Licenses and/or Registrations:

• High School diploma or GED 
• Six months to one year experience and/or training: or equivalent combination of education and experience 

Work Environment and Safety Equipment Required:

While performing the duties of this Job, the employee is regularly required to sit, walk and stand to perform work. The employee is required to reach with hands and arms, smell, talk and hear. The employee must be able to lift, push, pull or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus. The noise level in the office work environment is usually quiet to moderate. The overall work environment is a general warehouse/distribution environment with MHE operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hearing protection must be worn in designated areas. 
• Fully enclosed shoes or safety shoes must we worn in designated areas.
• Safety glasses must be worn in designated areas.
• Other PPE as required by the company.

The Company reserves the right to add, modify, change or rescind the work assignments in accordance with business needs, and to make reasonable accommodations so that qualified employees can perform the essential function of the job.