Registered Nurse - Remote Triage (Primary Care)
AI Summary
Assess patient needs by telephone and use clinical judgment, established protocols, and guidelines to recommend appropriate care, from home instructions to emergency services. Document calls and actions, arrange appropriate appointments, communicate outcomes to the care team, and protect patient confidentiality.
Applicants must graduate from an accredited RN program and hold an NH RN license or a license from another Compact State; BLS certification is required within six months of hire. The role also requires strong communication and customer service skills, high-speed internet, and a private, ergonomically appropriate home workspace suitable for confidential conversations.
Job Details
Benefits
Key Skills
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
** Applicants must reside in NH, ME, MA, RI, VT, or CTCore Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.
At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you’re part of our clinical, administrative, or support staff, you’ll play a key role in advancing our mission to deliver exceptional care and service to our community.
Job Description:
Why Join Us
- Benefits starting day one, including health, dental, and retirement plans
- Competitive pay and opportunities for career growth and continued education
- Flexible weekday schedule with limited weekend/holiday rotations
- Collaborative, physician-led environment
- Free onsite parking
- Convenient Seacoast New Hampshire locations
- Respectful, patient-centered culture
The Role
Provide telephone-based nursing assessment and guidance to help patients receive the Right Care, Right Place, Right Time. Using established protocols, guidelines, and clinical judgment, you will determine the appropriate next step in care, including home care instructions, an office or telehealth visit, Urgent Care, the ER, or 911 when needed.
Schedule: Four 9-hour days with a half-day Wednesday or five 8-hour shifts.
This position does not replace childcare or eldercare.
Major Responsibilities
- Respond promptly to patient calls and assess needs through active listening and open-ended questions.
- Conduct nursing assessments and provide recommendations using established guidelines, protocols, and algorithms.
- Schedule appropriate provider visits when emergency or after-hours care is not required.
- Assess patients across the lifespan, from newborn through age 100+.
- Provide professional, compassionate customer service and telephone communication.
- Document calls, assessments, and actions in the patient medical record.
- Communicate assessment outcomes to healthcare team members to support appropriate follow-up.
- Follow contingency procedures during internet or power outages.
- Maintain patient privacy and confidentiality.
- Perform other duties as assigned.
Requirements
- Graduate of an accredited RN program
- NH RN license or RN license from another Compact State
- BLS within 6 months of hire
- Ergonomically appropriate home workspace and high-speed internet
- Private workspace for confidential patient conversations and HIPAA compliance
- Strong communication and customer service skills
Computer workstation will be provided.
Pay Range:
$32.30 - $52.79The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
About Anna Jaques Hospital
Anna Jaques Hospital is a not-for-profit community hospital committed to delivering high-quality, cost-effective healthcare in collaboration with Beth Israel Deaconess Medical Center.