Business Analyst, Transformation and Innovation

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: New
Site: Toronto General Hospital
Department: Data & Analytics
Reports to: Senior Manager, Transformation and Innovation
Hours: 37.5 hours per week
Salary: $72,404 to $90,505 annually 
Status: Permanent Full Time
Closing Date: November 5, 2026

Position Summary

The Business Analyst, Transformation and Innovation, reports to the Senior Manager, Transformation and Innovation will focus on Artificial Intelligence, Advanced Analytics, and Rapid Prototyping. This role is designed for someone who can move fluidly between structured strategic thinking and hands-on building. The Analyst works on high-impact initiatives across the organization, helping translate complex challenges into actionable insights and developing prototypes that demonstrate what is possible. This is an opportunity to shape how emerging technologies are applied in leading healthcare and operational environments.

Duties

• Break down complex, ambiguous problems into clear analytical approaches
• Support development of strategic plans, business cases, and transformation roadmaps
• Identify opportunities where AI and analytics can drive meaningful impact
• Develop clear, compelling analyses and recommendations for senior leadership
• Synthesize complex topics into concise narratives to support decision-making
• Develop and test agentic AI workflows and tools to support decision-making and operations
• Rapidly prototype ideas using emerging platforms (e.g., AI agents, LLMs, APIs)
• Translate concepts into tangible demos that stakeholders can interact with
• Apply AI/LLM tools and prototyping workflows to real-world problems
• Analyze clinical, operational, and corporate data to generate insights
• Provide clear, actionable recommendations that go beyond standard reporting
• Combine traditional analytics with AI-driven approaches
• Use data analysis and visualization tools (e.g., SQL, Python, Power BI, Tableau) to communicate findings
• Lead short-cycle experiments from idea to prototype to iteration
• Evaluate new tools, platforms, and technologies through hands-on testing
• Document learnings and develop reusable frameworks
• Support executive discussions, workshops, and strategy sessions
• Collaborate with cross-functional teams across strategy, data, and clinical domains
• Identify when a problem exists or a decision is required, and resolve it using established decision authority and problem-solving procedures
• Work with others to evaluate issues and propose solutions
• Resolve a variety of problems encountered in normal business activity, using alternative methods or resources when obstacles arise
• Approach problems proactively and with an open mind, applying ideas and approaches from others

Qualifications

• Undergraduate degree in Business/Health Administration, Finance, Engineering, or a recognized equivalent; a graduate degree (e.g., MBA, MHA, MSc) is an asset;
• A minimum of 1-3 years of experience in management consulting, strategy, advanced analytics, or a related role, preferably in healthcare;
• Working proficiency in Python and SQL;
• Experience with business intelligence and visualization platforms such as Power BI or Tableau;
• Hands-on experience with large language models and their APIs (e.g., OpenAI, Anthropic, Azure OpenAI), including prompt design;
• Familiarity with agentic AI frameworks and techniques (e.g., LangChain, LangGraph, retrieval-augmented generation) and with low-code or rapid prototyping tools;
• A track record of building working prototypes, demos, or AI tools, shown through a portfolio or project examples;
• Sound knowledge of statistical methods and analytical modelling;
• Experience writing business cases, strategic plans, or executive-level presentations;
• Understanding of hospital data sources (clinical, operational, and corporate) and of the Ontario healthcare system, preferred;
• Knowledge of privacy, data governance, and responsible AI considerations in healthcare (e.g., PHIPA), preferred;
• Familiarity with Agile, Lean, or design thinking methods is an asset;
• Excellent written, verbal, and presentation skills, with the ability to explain technical concepts to non-technical audiences;
• Strong analytical, critical thinking, and structured problem-solving skills;
• Self-directed, with a demonstrated ability to learn new technologies quickly in a fast-paced environment;
• Strong organizational and time management skills, with close attention to detail.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.