Front Office Assistant
AI Summary
The Front Office Assistant is responsible for managing patient check-ins, scheduling appointments, and handling insurance verification and financial discussions. They also maintain patient records in EMR systems and ensure a professional, welcoming environment at the front desk.
Candidates should have a high school diploma or equivalent and excellent communication skills. Previous dental or endodontic office experience is preferred but not required.
Job Details
Benefits
Key Skills
Description
Purchase Endodontics is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.
The ideal candidate brings a willingness to learn, a kind and caring approach with patients, and a positive attitude.
Responsibilities
- Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
- Accurately enter and manage patient information using EMR systems.
- Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
- Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
- File and follow up on insurance claims, ensuring proper documentation for timely processing.
- Schedule and confirm clinical and surgical appointments.
- Greet patients warmly upon arrival and assist with check-in and check-out processes.
- Prepare patient charts and maintain daily schedules for the clinical team.
- Maintain a clean and organized front desk area while multitasking efficiently.
- Collaborate with team members to ensure a smooth and positive patient experience.
Requirements
- Previous receptionist or front office experience in a dental or endodontic office preferred but not required.
- High school diploma or equivalent.
- Excellent communication and customer service skills.
- Strong attention to detail and ability to stay organized in a busy environment.
- Positive attitude and a willingness to learn and support the team.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability coverage
- Paid time off (PTO)
- 401(k) plan with company match
If you’re a dependable team player who enjoys working with patients and values a collaborative, supportive environment, we’d love to hear from you!
About Oral & Facial Surgery of the Shoals, LLC
Oral & Facial Surgery of the Shoals, LLC, offers expert oral and maxillofacial surgical services by a team of four skilled surgeons in Sheffield and Florence.