Customer Service Agent (Driver)
AI Summary
The primary objective is to ensure the safe and timely loading, delivery, and unloading of groceries while maintaining high customer service standards. The agent is also responsible for performing pre-shift vehicle inspections and adhering to safety and health policies.
Candidates must possess a current full driver's license and demonstrate exceptional customer service and communication skills. The role requires the ability to work independently in a fast-paced environment and successfully pass a pre-employment medical check.
Job Details
Benefits
Key Skills
- Permanent role with immediate start
- Supportive and inclusive team
- Attractive team benefits, stability and career pathways
About the role
The primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers’ property. Utilisation of ‘sign on glass’ technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy. The customer service agent is to carry out pre-shift inspections of vehicles and ensure vehicles are kept clean internally and externally.
As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.
What you'll do
- Exceptional customer service
- Have the ability to manage difficult customer situations
- Well developed verbal and written communication skills
- Good interpersonal skills, be friendly and courteous
- Ability to work independently
- Well presented
- Ability to work in a fast paced environment and be able to juggle a number of priorities
- Current Full Driver’s Licence
What you'll bring
The right attitude is everything to ensure we go the extra mile and strive to exceed customer expectations.
- Genuine passion for food & shopping
- Customer first mentality
- Love of teamwork and growing with others
- Flexible and adaptable to change
- Willing to work and reliable
What you'll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app
- A progressive and competitive leave policy that gives you more space for what matters to you
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs Woolworths Group
We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.
We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.
Store Woolworths Hobart Rd Kings Meadows (TAS) Req ID 123100 Date posted 29-Oct-2026 Brand Woolworths Supermarkets Team Retail Operations Employment type Casual Location Tasmania, 7249
About Woolworths Group
Woolworths Group is one of Australia and New Zealand’s leading retail groups, supporting well-known brands such as Woolworths and BIG W. Our great team is focused on creating better experiences together, for our customers, our communities and for each other. People are at the heart of everything we do, which is why a job with us is never just a job, it’s a chance to be part of something special, and an opportunity to grow and make a real difference, to the team you join as well as your own career path. Indeed, it’s our people who have made us one of Australia’s strongest retail groups, by working as one to power innovation and efficiency across our brands. If you’d like to become a member of one of Australia’s most experienced teams, to help us continue to grow, innovate and support our communities, we’d love to hear from you.