Customer Service Representative ll

Amphenol CMT is a leading innovator in the design and manufacturing of advanced medical devices that transform and elevate patient care. We specialize in engineering high-performance interconnects, flex circuits, molded components, precision bearings, and fully integrated solutions for surgical, interventional, monitoring, and other mission-critical applications.

 

Guided by a culture of innovation, collaboration, and lean principles, we deliver exceptional solutions and premium service that set new standards in the industry.

 

As part of the global Amphenol family—one of the world’s largest providers of high-technology interconnect, sensor, and antenna solutions—CMT is proud to contribute to products that enable the electronics revolution and improve lives worldwide.

SUMMARY

Inside Sales works as a liaison between the customer and operations to ensure ACMT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.

 

*** This position is remote based in the Germany. Candidates not based in Germany will not be considered!

 

ESSENTIAL JOB FUNCTIONS

• Primary owner of demand management.
• Provide customer support including processing sales orders, managing sales orders, and responding to internal and external customer inquiries.
• Translate customer inquiries into ACMT actions.
• Develop and maintain customer relationships making 100% customer satisfaction top priority.
• Interact with internal departments to ensure customer expectations are communicated and met.
• Strive to meet department metrics as outlined by Sales Manager and Sales Director.
• Collaborates with sales managers to forecast portal downloads.
• Able to anticipate issues and work with cross functional resources for problem resolution.
• Provide support for ACMT customer accounts as priorities and schedules dictate.
• Keep up-to-date knowledge of accounts.
• Work directly with Sales Mangers and Product Managers to develop new business opportunities.
• Work with accounting as needed to resolve credit issues.
• Reviews customer backlog and historical reports to watch customer order patterns and provide early warning to buyers as new orders are needed.
• Enter Customer complaints in Windchill, provide RMA to customers and work with cross functional team for closure.
• Defend and refute Supplier Ratings to have ACMT maintain an acceptable level for Quality and Delivery.
• Prepare and handle all documents and correspondence professionally and in a timely manner.
• Willing to work flexible times as needed to support customer service levels.

 

*Other duties as required in support of the department and the company*

 

 

SUPERVISOR RESPONSIBILITIES

NA

 

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree or 3 or more years in a customer service/inside sales role.
• 2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders and updating order status

 

CERTIFICATES, LICENSES, REGISTRATIONS

NA

 

LANGUAGE SKILLS

• Ability to read, write, speak, and understand English.
• Proficient written and verbal communication skills.

 

 

JOB SKILLS

• Solid critical thinking skills to analyze information and develop creative approaches to problem solving.
• Excellent verbal and written communication skills.
• Able to build rapport and enhance Carlisle IT relationships with customers.
• Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
• Able to work professionally and effectively on the telephone, through email, written correspondence, PC and on the Carlisle IT systems.
• Excellent computer skills with MS Office programs and experience with MRP systems.
• Able and willing to work overtime and flexible hours to meet customer needs.
• Self-motivated, have and maintain a positive attitude, show initiative and act with sense of urgency

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing and walking throughout the day to accomplish tasks
• Occasional sitting
• Manual and finger dexterity used regularly with some repetitive finger motions
• Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
• Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping

 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Work is performed in a normal office environment with minimal physical risks involved.  The noise level in the work environment is low to moderate.

 

 

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

              N/A

 

 

 

ENVIRONMENTAL POLICY

Amphenol Critical Medical Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products.  It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol Critical Medical Technologies.

 

EXPORT COMPLIANCE DISCLAIMER

N/A

 

TRAVEL

AMPHENOL CMT RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
 

Amphenol CMT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information regarding EEOC requirements please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf 
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf 

Amphenol CMT participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at Recruiting-Corp@AMPHENOL-CIT.COM