Customer Service Representative
AI Summary
Respond to customer inquiries by phone, email, and in person, and assist with ride bookings, scheduling changes, and service questions. Provide accurate information, coordinate with dispatch and operations, update customer records, and deliver excellent service.
A high school diploma or equivalent is required, along with strong communication and interpersonal skills. Candidates should have basic computer and data-entry skills, be able to multitask in a fast-paced environment, and maintain a professional, customer-focused attitude.
Job Details
Benefits
Key Skills
Job Overview
AV Taxi Rides is seeking a motivated and customer-focused Customer Service Representative to join our team in Columbus, OH. This position is ideal for individuals looking to start a career in customer service while supporting daily transportation operations and assisting customers with ride-related inquiries.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Assist customers with ride bookings, scheduling changes, and service-related questions
- Provide accurate information regarding transportation services and company policies
- Coordinate with dispatch and operations teams to support customer needs
- Update customer information within company systems
- Deliver excellent customer service in every interaction
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and data entry skills
- Ability to multitask and work in a fast-paced environment
- Professional and customer-focused attitude
Salary Range
$18 – $28 per hour, based on experience and qualifications
Benefits
- Paid training
- Paid time off (PTO)
- Health, dental, and vision insurance eligibility
- Opportunities for career growth and advancement
- Employee transportation discounts
- Stable full-time schedule
- Supportive and collaborative work environment
About AV Taxi Rides
AV Taxi Rides redefines travel convenience by offering reliable, comfortable transportation services tailored for travelers, tourists, and business clients, ensuring memorable journeys.