Customer Service Representative
AI Summary
You will manage customer enquiries, process sales orders, and prepare quotations while maintaining accurate administrative records. Additionally, you will perform hands-on warehouse tasks including picking, packing, dispatching, and stock management to ensure smooth branch operations.
Candidates should have experience in trade counter sales, customer service, or warehousing environments. You must possess strong communication skills and a practical, organized approach to balancing administrative and physical warehouse duties.
Job Details
Benefits
Key Skills
We’re looking for a proactive, hands-on Customer Service Representative to join our Christchurch team.
If you enjoy helping customers, assisting operations and being an all rounder, this varied role is made for you..
Why This Role Matters
You’ll help keep our Christchurch customers and day-to-day operations moving. From answering enquiries and preparing quotes to processing orders and getting products out the door, your responsive service, attention to detail and hands-on support will help customers get what they need and keep the warehouse running smoothly.
What You’ll Do
- Customer Service & Sales: Support walk-in customers and handle inbound telephone sales, email and customer enquiries, providing responsive service and sales assistance.
- Quotes & Administration: Prepare quotations for the Account Management team, receive and process orders, and complete accurate data entry, invoices and packing slips.
- Warehouse Operations: Pick, invoice, pack and dispatch customer orders via courier or freight company, unload stock and pallets, restock shelves, organise transport, assemble products and support local purchasing.
- Stock Management: Participate in quarterly stocktakes and coordinate supplier requirements, repairs, faults, returned products and credits.
What You Bring
- Experience in trade counter sales, customer service, warehousing or a similar hands-on environment
- Strong customer communication skills across face-to-face, phone and email channels, with confidence handling inbound sales and customer enquiries
- A practical, organised approach to balancing customer service, sales administration and hands-on warehouse duties, including picking, packing, dispatch, unloading stock and product assembly
- Attention to detail when preparing quotations, receiving orders, creating invoices and packing slips, and handling repairs, returns, credits and quarterly stocktakes
- The ability to take ownership, coordinate others and maintain a safe, tidy and professional branch environment
- A collaborative mindset and willingness to assist across the branch as business needs change
What We Offer
- Competitive salary package
- Career stability and growth within a leading global distributor
- A supportive, collaborative team environment
- Employee Assistance and Referral Programs
- Strong learning, development and career progression opportunities
About Wesco Anixter
We build, connect, power, and protect the world.
Wesco Anixter represents the international go-to-market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in-country expertise.
Across ANZ, our footprint spans commercial sales and services across wire and cable, networking and communications, data centre and security solutions.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.
About Wesco
Wesco is a FORTUNE 500® company providing B2B distribution, logistics, and supply chain solutions, serving 150,000 customers globally with over 20,000 skilled professionals.