Benefits:
Position Summary
Owns the insurance cycle for an outpatient physical therapy clinic: verifying coverage before patients are seen, securing authorizations, getting clean claims out, and working denials and aging AR until paid. Works with the clinic's front desk/scheduling team and reports to the Managing Partner.
Key Responsibilities
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Insurance verification: confirm active coverage and eligibility for new patients and plan changes, 48+ hours before the evaluation.•
Benefit verification: document PT outpatient benefits — deductible/met, copay/coinsurance, OOP max, visit limits, auth/referral requirements — and flag patient responsibility to the front desk.•
Authorizations: obtain prior auths and re-auths; track approved visits and expiration dates so care isn't interrupted.•
Claims: review charges for coding/modifier accuracy (CPT, ICD-10, GP/KX/59) and submit clean claims timely.•
Payment posting: post ERAs/EOBs and reconcile against expected reimbursement.•
Denials & appeals: research denials/rejections, correct and resubmit, write appeals.•
AR follow-up: work aging reports, prioritizing 60/90+ day balances; resolve stalled claims by phone and payer portal.•
Payer communication: clinic's point of contact with commercial, Medicare, Medicare Advantage, Medicaid, and workers' comp/auto payers.•
Patient balances: support patient statements and answer billing questions.•
Reporting: brief weekly update — verifications done, auths pending, denials worked, AR movement, items needing owner decisions.
Qualifications
Required• 2+ years medical insurance verification and billing experience• Working knowledge of CPT/ICD-10, EOBs/ERAs, and payer portals (Availity, NaviNet, etc.)• Strong understanding of Medicare and commercial payer rules• Organized, self-directed, comfortable working independently on limited hours• HIPAA-compliant private workspace, reliable internet, own computer
Preferred
• Outpatient PT/rehab billing (KX modifier, 8-minute rule, plan-of-care certification)• PT EMR/billing systems (WebPT, Raintree, Prompt, etc.)• Workers' comp and auto/PI claims• CPC, CPB, or similar certification
Success Measures
• 100% of new patients verified before first visit• Zero missed or lapsed authorizations• Clean claim rate 95%+• Steady reduction in 90+ day AR• Denials worked within 7 business days