A client brought in a vintage gold ring with a cracked shank that threatened the setting of the stone.

I needed to restore structural integrity while preserving the original design and ensuring the stone remained secure.

I disassembled the ring, annealed the cracked area to relieve stress, soldered using a low‑temperature torch, re‑polished the shank, and re‑set the stone with a new prong that matched the period style.

The ring was returned to the client looking as good as new, the stone stayed perfectly seated, and the client praised the meticulous work, leading to a referral.

A client requested a custom pendant that needed to be hypoallergenic and durable for daily wear.

Select an alloy that met the client’s skin‑sensitivity concerns while maintaining strength and aesthetic appeal.

I consulted the client about budget, then recommended 18K white gold with a palladium alloy for hypoallergenicity, explained its karat composition, and provided a sample for approval.

The client approved the alloy, the pendant was fabricated without allergic reactions, and the client expressed satisfaction with both look and comfort.

A boutique requested a limited‑edition bracelet collection inspired by Art Deco motifs.

Create a cohesive design line that balances artistic vision, manufacturability, and cost constraints.

I started with mood boards and hand sketches, translated them into CAD models, performed feasibility checks for stone settings, sourced appropriate materials, created prototypes, and iterated based on client feedback before final production.

The collection launched on schedule, sold out within two weeks, and generated a 15% profit margin above target, earning repeat business from the boutique.

A client wanted a necklace that combined traditional gold filigree with a modern LED light element.

Integrate electronic components without compromising the piece’s elegance or durability.

I consulted an electronics specialist, selected a miniature, waterproof LED module, designed a discreet housing within the filigree, and used gold wire to conceal wiring while maintaining the aesthetic.

The client was thrilled with the innovative piece, which received media coverage in a local design blog, boosting my studio’s visibility.

After completing a set of custom wedding bands, I needed to ensure each met the highest standards before client hand‑off.

Implement a systematic QC checklist covering dimensions, finish, stone security, and metal integrity.

I measured each band with calibrated gauges, performed a visual inspection under magnification, conducted a tug test on settings, applied a final polish, and recorded results in a QC log.

All bands passed inspection without rework, the couple praised the flawless finish, and the studio recorded zero post‑delivery defects for that batch.

In my workshop, we regularly use nitric acid for cleaning and a torch for soldering, both posing safety risks.

Create and enforce safety protocols to protect staff and maintain compliance with regulations.

I instituted a Material Safety Data Sheet (MSDS) review, provided PPE (gloves, goggles, aprons), installed proper ventilation, set up clearly labeled storage cabinets, and conducted monthly safety drills.

The workshop recorded zero accidents over two years, passed all OSHA inspections, and staff reported higher confidence in handling materials.

A client returned a custom pendant, stating the engraving was misaligned compared to the approved proof.

Resolve the issue while preserving the client relationship and studio reputation.

I listened empathetically, reviewed the original proof and production notes, offered a free re‑engraving or a refund, and expedited the correction with priority scheduling.

The client chose the re‑engraving, received the corrected pendant within 48 hours, expressed gratitude, and posted a positive review highlighting our responsiveness.

During a consultation for a custom engagement ring, the client was focused on the central diamond setting.

Identify complementary options that add value without feeling pushy.

I introduced the idea of a matching wedding band set, explained the benefits of metal consistency and design harmony, and offered a discounted bundle price.

The client purchased both the engagement ring and the wedding band, increasing the sale value by 35% and enhancing the client’s overall experience.