A major client expressed frustration after a product rollout missed key features they needed, threatening to cancel their contract.

I needed to restore the client’s confidence, address the gaps, and retain the revenue.

I organized a rapid discovery call, documented the missing features, coordinated with product to prioritize a fix, provided a temporary workaround, and offered a service credit for the inconvenience.

The client renewed for another year, increased their spend by 15%, and became a reference for future sales.

At the start of each quarter I manage 12 active accounts, each with deliverable deadlines.

Ensure all commitments are met without compromising service quality.

I rank accounts by revenue impact and deadline proximity, use a CRM dashboard to track milestones, allocate buffer time for high‑risk tasks, and hold weekly check‑ins with internal teams.

All deliverables were completed on time, client satisfaction scores rose 8%, and I avoided any missed deadlines.

A long‑term client using our basic analytics package expressed interest in deeper insights for their new product line.

Identify an upsell opportunity that adds value and increases revenue.

I conducted a needs analysis, presented a customized premium analytics suite with ROI projections, offered a phased rollout with a discount for the first six months, and secured executive buy‑in through a joint business case.

The client upgraded to the premium suite, generating an additional $120k ARR and deepening the partnership.

In my current role I am responsible for a portfolio of mid‑market accounts.

Establish a dashboard that reflects health and growth potential of each account.

I track Net Revenue Retention, Customer Satisfaction (CSAT), Product Adoption Rate, Upsell Ratio, and Support Ticket Volume, updating the dashboard weekly and reviewing trends with the account team.

The visibility helped us identify at‑risk accounts early, reducing churn by 12% over a year.

A key client requested a custom integration with their ERP system that our product did not support out of the box.

Facilitate a solution that meets the client’s requirement while aligning with product roadmap constraints.

I organized a joint workshop with product, engineering, and the client’s technical lead, documented the integration specs, secured a sprint slot for a prototype, and set up a beta testing timeline with the client’s team.

The integration was delivered two weeks ahead of schedule, the client extended their contract by 18 months, and the feature was later added to the product roadmap for other customers.

During a renewal negotiation, sales wanted to promise a feature rollout within 30 days, while engineering warned it would take 60 days.

Resolve the disagreement and present a realistic plan to the client.

I facilitated a meeting, presented the engineering timeline with risk analysis, proposed a phased delivery (core feature in 30 days, full rollout in 60), and communicated the compromise transparently to the client.

The client accepted the phased plan, renewal was secured, and internal trust improved as both teams felt heard.