A customer was upset because the scanner misread the price of an item, making it seem more expensive than advertised.

I needed to resolve the pricing error quickly and restore the customer's confidence in the store.

I apologized, re‑scanned the item, verified the correct price, offered a small discount for the inconvenience, and thanked them for their patience.

The customer left smiling, thanked me for the quick resolution, and later mentioned the positive experience to the store manager.

During a holiday sale, the checkout lane I was staffing had a line of ten customers, and the next register was temporarily out of service.

Keep the line moving efficiently while maintaining accuracy and a friendly attitude.

I greeted each customer, scanned items quickly, offered to open a temporary express lane for customers with 5 items or fewer, and called a supervisor to fix the broken register.

The average wait time dropped by 30%, customers expressed appreciation for the proactive approach, and sales for the hour increased.

At the end of my shift, the cash drawer showed a $15 shortage compared to the sales receipt report.

Identify the cause of the discrepancy and correct it before reporting to management.

I recount the cash, reviewed the transaction log, noticed a double‑entry for a $15 item, corrected the entry in the POS, and documented the error.

The register balanced correctly, and management praised my diligence, preventing a potential loss.

In my previous role, we had a strict cash handling policy to minimize errors.

Maintain accuracy throughout my shift and support teammates in the same goal.

I counted my drawer at the start, performed mid‑shift spot checks, logged all cash drops, and cross‑checked with a colleague before shift handover.

My shift consistently closed with zero discrepancies, and the store achieved a 99.8% cash accuracy rate over six months.

A customer attempted to return a sweater bought a month ago but had misplaced the receipt.

Address the request while adhering to store policy and maintaining customer goodwill.

I explained the receipt requirement, offered to check the POS for the purchase using the card details, and suggested an exchange or store credit if the transaction was verified.

The purchase was located, the customer received a store credit, left satisfied, and appreciated the flexibility.

Mid‑afternoon, the POS terminal froze, and a line of five customers was forming.

Maintain sales flow while ensuring accurate transaction records.

I immediately informed the manager, switched to manual cash receipts using a paper log, called the IT support line, and delegated a teammate to handle bagging while I processed manual entries.

All customers were served without significant delay, the manual log matched the later POS report, and the manager commended the quick contingency plan.

A new hire started on my shift and was unfamiliar with the store’s POS shortcuts.

Teach them the essential functions quickly so they could assist customers independently.

I paired with them for the first hour, demonstrated each step, let them practice with dummy transactions, and provided a quick reference cheat sheet.

Within two days, the new coworker handled transactions confidently, and the manager noted improved team efficiency.

I spotted that a shelf tag listed a cereal box at $2.99, but the system price was $3.49.

Alert the supervisor and correct the discrepancy before customers purchase the item at the wrong price.

I approached the supervisor calmly, showed the tag and system price, suggested updating the tag, and offered to adjust the price in the POS for the next shift.

The price was corrected promptly, preventing potential loss, and the supervisor thanked me for the proactive approach.