Ace Your Freight Forwarder Interview
Master the questions hiring managers ask and showcase your logistics expertise
- Understand core freight forwarding responsibilities
- Learn STAR‑based model answers for each question
- Identify key competencies and ATS‑friendly keywords
- Practice with timed mock interview rounds
General
I worked at a mid‑size freight forwarding firm handling imports from Asia to the US.
My daily responsibility was to coordinate shipments from origin to destination, ensuring all paperwork and carrier arrangements were in place.
I scheduled pickups, booked ocean and air carriers, prepared commercial invoices, and communicated status updates to clients each morning.
Clients received accurate, on‑time updates, leading to a 15% increase in repeat business over six months.
- What tools do you use to track shipments daily?
- How do you prioritize multiple shipments with the same deadline?
- Clarity of role description
- Specificity of daily tasks
- Demonstrated impact on business
- Vague answer, no mention of logistics steps
- Over‑emphasis on sales without operational detail
- Explain core duties: carrier booking, documentation, customs liaison, client communication
- Highlight daily tasks: scheduling, tracking, problem resolution
- Show impact on client satisfaction or operational efficiency
A client needed to import electronics to the EU, where regulations are strict on CE marking and value‑added tax.
I had to verify that all documentation met EU customs requirements and avoid clearance delays.
I reviewed product classifications, secured CE certificates, prepared accurate HS codes, and used a customs broker to pre‑clear the shipment while double‑checking commercial invoices for correct values.
The shipment cleared without inspection, arriving two days ahead of schedule and saving the client €2,000 in potential penalties.
- What steps do you take when customs regulations change?
- Can you describe a time a shipment was held due to documentation errors?
- Knowledge of customs documentation
- Proactive risk mitigation
- Collaboration with external partners
- Unfamiliarity with HS codes or broker usage
- Blaming external parties for compliance issues
- Identify relevant regulations for the destination
- Detail documentation checks (HS code, certificates, invoices)
- Explain collaboration with customs brokers
- Quantify outcome (time saved, cost avoided)
