A client brought in a vintage mechanical watch that had stopped after several months of non‑use.

My task was to diagnose the issue, clean the movement, and restore accurate timekeeping without compromising original parts.

I first inspected the movement for obvious blockages, then disassembled it in a dust‑free environment, cleaned each component with a specialized solution, lubricated according to the manufacturer’s schedule, reassembled with calibrated tools, and performed timing adjustments on a timing machine.

The watch resumed accurate operation within 24 hours, the client was delighted, and the service earned a positive review for preserving the watch’s originality.

After assembling a new chronograph, I needed to verify its timing accuracy before delivery.

Validate the chronograph’s start‑stop mechanism and ensure its rate falls within ±2 seconds per day.

I used a chronograph tester to measure the start‑stop latency, adjusted the balance wheel tension, calibrated the flyback mechanism, and performed multiple timing runs over a 48‑hour period, recording deviations and making fine adjustments as needed.

The chronograph consistently stayed within the ±2‑second tolerance, passed the quality control checklist, and the client received a fully functional timepiece on schedule.

A client returned a quartz watch that started gaining 5 minutes daily after I replaced its battery.

Identify the root cause of the time gain and correct it without compromising the watch’s water resistance.

I first verified the battery voltage and polarity, then inspected the movement for debris or a misaligned quartz crystal. Using a timing machine, I measured the rate error, recalibrated the oscillator via the adjustment screw, and performed a leak test after resealing the case. When the issue persisted, I replaced the quartz module, reassembled, and re‑tested.

The watch returned to accurate timekeeping within ±10 seconds per month, and the client was satisfied with the swift resolution.

A client brought in a family heirloom for a full service, and upon return noticed a small scratch on the case back.

Address the client’s concerns, restore trust, and resolve the issue without escalating the complaint.

I listened empathetically, apologized sincerely, inspected the scratch, explained the service steps, offered a complimentary polishing of the case, and provided a discount on the next service. I also documented the incident for quality control.

The client appreciated the proactive solution, accepted the repair, and left a positive review, reinforcing the shop’s reputation for care.

A first‑time buyer of a mechanical watch asked why a full service was recommended after two years of use.

Educate the customer on the benefits of regular servicing while justifying the cost.

I described how lubricants dry out, leading to wear and loss of accuracy, and illustrated the service steps with simple analogies (e.g., oil change for a car). I provided a cost breakdown, highlighted the extension of the watch’s lifespan, and offered a maintenance schedule.

The customer agreed to the service, felt informed, and later became a repeat client for future maintenance.

A collector requested a bespoke enamel dial with intricate motifs, but their budget allowed only basic customization.

Provide a feasible solution that meets aesthetic goals while staying within budget, and set realistic expectations about timelines and durability.

I presented alternative materials (e.g., painted dial vs. enamel), suggested simplified motifs, offered a phased approach—starting with a basic custom dial and upgrading later—and gave a transparent cost estimate with a timeline. I also explained the trade‑offs in durability and finish quality.

The client chose a high‑quality painted dial, was satisfied with the outcome, and later returned for a full enamel upgrade when budget permitted.

Mid‑day, I realized the count of balance wheels for a popular model was two short of the expected inventory.

Identify the cause of the discrepancy, prevent service delays, and implement controls to avoid recurrence.

I performed an immediate physical recount, checked recent work orders, and discovered a mis‑labelled box. I updated the inventory system, communicated the issue to the team, and reordered the missing parts with expedited shipping. Afterwards, I introduced a double‑check procedure at receiving and a weekly audit schedule.

The service schedule stayed on track, the missing parts arrived within 24 hours, and the new controls reduced future inventory errors by 80%.

After a full service, a client reported that their automatic watch continued gaining 10 seconds per day.

Diagnose the persistent rate error, correct it, and restore client confidence.

I first verified the client’s observation with a timing machine, then inspected the balance wheel for debris, checked the regulator arm for proper positioning, and examined the mainspring tension. I discovered a slightly over‑tightened regulator. I adjusted it to the factory specification, re‑tested the rate, and performed a 48‑hour run to confirm stability. I also provided the client with a written guarantee and a follow‑up appointment.

The watch stabilized within ±2 seconds per day, the client expressed satisfaction, and left a positive testimonial about the thorough follow‑up.