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Summary

    Key Skills

    Professional Experience

    Education

    Key Skills
    Team Leadership
    Process Optimization
    Customer Support Management
    Vendor Relations
    Data‑Driven Decision Making
    Workforce Planning
    SLA Management
    CRM (Zendesk) Expertise
    Budget Management
    Target Job Titles
    Support Operations Manager
    Customer Support Manager
    Operations Manager
    Service Delivery Manager
    Support Center Manager
    Technical Support Manager
    Customer Experience Manager
    IT Operations Manager
    Service Operations Lead
    Tags
    Support Operations
    IT Services
    Customer Support
    Process Improvement
    Leadership
    USA
    Chicago
    SLA
    Vendor Management
    Data Analysis

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