Support

Need a hand? Email us at hello@resumly.ai and a real person will get back to you, usually within one business day.

When you write in, telling us the email address on your account and what you were doing at the time gets your answer back much faster.

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Common questions

Most answers live in our FAQ and Help Center — worth a look before you write in.

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Your subscription

Where you bought it is where you manage it.

• Bought on our website — open your account settings on the web to change plans, update your payment method, or cancel.
• Bought in the iPhone app — Apple handles the billing, so plan changes and cancellations happen in Settings → your name → Subscriptions on your iPhone, or at apps.apple.com/account/subscriptions.

Cancelling stops future renewals. You keep your plan until the end of the period you have already paid for.

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Your data and your account

Deactivating your account. You can start account deletion yourself:

• In the iPhone app: More → Profile → Delete account
• On the web: your account settings

This disables account access and stops active automation. For a separate data-erasure request, email hello@resumly.ai using the address on your account; our Privacy Policy explains the process.

Your privacy. Our Privacy Policy explains exactly what we collect and why. Our Terms and Conditions cover the rest.

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Something looks wrong?

If a job search returned nothing you expected, an application did not go through, or the app is behaving oddly, email hello@resumly.ai with:

• the email address on your account
• what you expected to happen, and what happened instead
• roughly when it happened

That is usually enough for us to find it in our logs and tell you what went on.