Clients missed scheduled walks, leading to stressed dogs and complaints.

Implemented a digital scheduling system, achieving 98% on‑time walk rate and higher client retention.

Dogs showed anxiety during walks due to inconsistent routes.

Created personalized walk plans, reducing dog anxiety signs by 60%.

Owners received vague updates about their pets.

Sent daily photo and activity summaries, boosting client trust and referrals.

Late‑night walks caused safety concerns for walkers.

Established daylight‑only walk windows, improving safety scores.

Clients struggled to pay on time.

Introduced automated invoicing, cutting overdue payments by 70%.