Frequent unplanned outages caused 15% downtime per quarter

Implemented redundant failover architecture, reducing downtime to <1% quarterly

Mean time to repair (MTTR) averaged 4 hours

Deployed automated health checks and self‑healing scripts, cutting MTTR to 30 minutes

Server sprawl led to inefficient resource use

Consolidated workloads using virtualization, improving utilization by 35%

Manual patching caused security gaps

Established automated patch management, achieving 100% compliance

Incident response was reactive and slow

Created a run‑book and run‑time alerts, enabling proactive issue resolution